The Fruit ExpertTM - Customer Service Associate ensures that the Edible® service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience.
Essential Job Functions and Responsibilities: • Demonstrates a strong understanding of product knowledge and quality standards • Welcomes and connects with every customer to provide excellent customer service • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals • Assists customers in the selection and purchase of Edible products • Uses effective sales approaches and displays strong knowledge of product line • Effectively converts customer inquiries into sales • Builds long-term relationships and builds the trust and loyalty of customers • Responds to customer needs • Maintains customer service area and equipment in a clean and appealing manner • Manages difficult customer situations in a calm and professional manner Maintains Quality Store Operations • As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards • Follows store policies and procedures for operational flow at each station • Performs cleaning tasks in accordance with the cleaning standards and works as a storeteam player • Presents oneself professionally and demonstrates clear communication with all customers and co-workers • Follows standards for merchandising, stocking, rotating and storing all products Financial Contribution • Follows cash handling and register policies • Follows inventory stocking and recording guidelines • Takes responsibility to learn all aspects of the position • Learns and demonstrates creating the Edible Experience • Learns and performs duties of customer Service, production, and/or delivery driver as needed • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
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