FT Cafe Shift Lead | PHL | Fishtown

Summary

As a Shift Lead you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at La Colombe.

During a typical shift, you will be flexing and moving about the café to meet business needs. You'll spend most of your time on the floor, working side-by-side with the team to ensure seamless operations.

As part of your shift routines, you will be directing and coaching the team to meet business and customer expectations. You will be trained in all areas, and the Shift Lead role is a great opportunity for learning and development that may lead to other leadership positions within the company, such as Assistant Café Manager.

Responsibilities

Hospitality

No matter where you are in the cafe, you will be able to pause and connect with our customers - that might be a hello, a thank you, or providing a recommendation, and these connections will always be a priority. We take food and coee seriously, and you will be responsible for preparing and serving our cafe menu including working on espresso bar. You will be the model and coach for the rest of the team on how to provide the best service for our customers.

Leader on Duty

You will set the tone for a shift while clearly communicating the expectations for the team and tasks to be completed. As a Shift Lead, you will coach employees in real time, provide constructive feedback, and facilitate ongoing training. You will also be responsible for directing employees, assigning and delegating tasks, ensuring all tasks are completed properly and correctly, and ensuring that our customers remain the focus throughout busy and slow periods alike. You will create a positive environment that allows for feedback delivered with candor and care, along with celebrating the wins. You'll model best practices, resolve challenges, and encourage continuous learning for everyone.

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