Fulfillment Manager: Day Services Operations

Fulfillment Manager

Job Type: Salary

Immediate Supervisor: Program Director- Day Services Operations

Position Summary:

Under the supervision of the Director of Day Program Operations, the Fulfillment Manager provides leadership for the Agency’s fulfillment business while integrating meaningful vocational opportunities for adults with disabilities. The primary focus of the position is to manage and grow fulfillment work, ensure high-quality and timely service to customers, oversee warehouse operations and staff, and maintain the systems and documentation necessary to support inventory control, shipping, reporting, and billing. The position also supervises staff and supports program participants in developing vocational skills.

Essential Functions:

• Manage daily fulfillment operations to ensure orders are completed accurately, efficiently, and on time; establish workflows, productivity standards, quality controls, and performance measures.
• Collaborate with the Program Director and other leaders to improve operational efficiency, capacity, financial sustainability, and business growth, including evaluating new projects, customer opportunities, staffing, costs, and resource needs.
• Maintain customer relationships and serve as a primary contact for orders, inventory, production schedules, shipping, and service needs; coordinate the onboarding and implementation of new fulfillment projects.
• Supervise, train, and schedule warehouse employees; maintain an organized, efficient, and safe warehouse; enforce workplace policies and safety procedures; and oversee the proper use of warehouse equipment and the handling, storage, and labeling of products and materials.
• Use Packiyo or comparable fulfillment software, Microsoft Excel, shipping-carrier platforms, customer/vendor portals, and Agency systems to manage orders, inventory, shipping, operational data, and performance reporting.
• Review and reconcile fulfillment activity, quantities, labor, materials, shipping charges, and other billable services for accuracy and invoicing; maintain accurate electronic records and monitor key operational measures.
• Provide skill-building and developmental training to program participants and support the development of workplace, social, and communication skills.
• Work at and travel to other Momentum WORK, Inc. locations as needed and transport program participants unless waived by the Executive Director.
• Comply with all Agency policies, CARF accreditation standards, TCRC requirements, and applicable Cal/OSHA policies and procedures.
• Perform other related duties and responsibilities as assigned or needed.

Physical Requirements:

• Ability to stand, sit for long periods of time
• Ability to go up and down stairs
• Ability to walk for long periods of time
• Ability to push or pull wheelchairs when necessary
• Ability to speak, read, hear, and understand technical written materials
• The employee is frequently required to climb, stoop, twist, or bend and lift up to 50 pounds, using proper body mechanics to minimize injuries to self and people served
• Full awareness of environmental stimuli
• Ability to implement Crisis Management, Safety, ProAct techniques (training included) 

Note :  ADA accommodations available.

Qualifications :

• High school diploma or equivalent 
• At least two (2) years of previous third-party logistics, warehouse/distribution supervisory or management experience.
• Knowledge of inventory control and shipping/receiving procedures.
• Ability to safely operate warehouse equipment or supervise employees who do.
• Ability to lift, move, and organize materials as required by the position.
• Previous experience working with people with developmental and/or other disabilities in individual and/or group settings preferred
• Proficiency with Microsoft Office applications, particularly Microsoft Excel, and     experience using Packiyo or comparable warehouse management/fulfillment software. Must be able to learn and effectively use customer, shipping, inventory, reporting, and billing systems required by the operation.
• Demonstrated ability to maintain the highest standards of confidentiality regarding people served and other related information
• Excellent verbal and written communication skills
• Ability to complete tasks with numerous interruptions
• Compassion and respect for people with disabilities
• Ability to demonstrate patience and understanding with people served
• May need to be available during any disasters, per disaster plan
• Must have reliable phone   

• Valid CA Driver’s License and acceptable driving record, per Agency policy                  
• Valid certification in CPR/First Aid (Training included)
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

 Note:  At the discretion of the Personnel Officer, additional related experience and/or education may be substituted or waived in lieu of the requirements specified above under “Education and Experience.”