Fulfillment Specialist

Fulfillment Specialist, order processing, Melbourne FL

This Jobot Consulting Job is hosted by: David Hyon
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $22 - $25 per hour

A bit about us:

We are a growing software company in Melbourne, FL.

Why join us?

• Great team culture
• Stable company
• Strong benefits with a matching 401K
• Employer contribution to benefits: Medical, Dental, Vision
• Great location in Melbourne, FL

Job Details

Job Details

Help power seamless technology delivery as a Fulfillment Specialist in the Tech Services industry. In this role, you’ll turn client orders into accurately licensed, efficiently fulfilled solutions while coordinating with sales, consulting, warehouse, renewals, and accounting teams.

We’re looking for a detail-oriented professional with 5+ years of relevant experience who enjoys managing complex workflows, protecting the client experience, and keeping orders moving. If you thrive on ownership, collaboration, and getting the details right, this is your opportunity to make an impact.

Responsibilities

Manage all administrative tasks required to set up, license, and fulfill LAN orders, ensuring accuracy and timely completion.

Book freight forwarder services and provide the warehouse manager with complete, accurate freight shipping paperwork.

Enter vouchers and print orders on the website on behalf of clients, verify purchase order requirements, and release orders for fulfillment once the purchase order is received.

Monitor all voucher website orders in WooCommerce, assess their legitimacy, and manually fulfill verified orders.

Immediately report questionable, potentially fraudulent, or suspicious orders to the supervisor and follow established fraud-order standard operating procedures.

Coordinate administrative activities related to order processing and software licensing, maintaining accurate records throughout the order lifecycle.

Send order confirmation and fulfillment emails to clients, providing clear updates and addressing fulfillment-related questions.

Schedule follow-up activities for the appropriate salesperson and set up engagements for the Field Service Representative (FSR).

Email pertinent order details to the renewals team to support accurate renewal planning and continuity of service.

Forward order emails to Intact Orders for accounting processing, including all information and supporting documentation required for completion.

Update license terms and communicate relevant changes to clients and internal stakeholders.

Coordinate with other departments to resolve discrepancies, address missing information, and keep fulfillment on track.

Qualifications

2+ years of experience in order administration, fulfillment, software licensing, sales operations, or a closely related role, preferably within the Tech Services industry.

Demonstrated experience with LAN order setup, licensing, and fulfillment, or equivalent technology order management workflows.

Hands-on experience with WooCommerce or a comparable e-commerce platform, including order monitoring, verification, and manual fulfillment.

Experience entering client orders, processing vouchers and print orders, validating purchase orders, and coordinating fulfillment releases.

Ability to recognize suspicious order activity, escalate concerns promptly, and follow fraud prevention procedures.

Experience booking freight forwarding services and preparing shipping documentation for warehouse teams.

Working knowledge of software licensing administration, license-term updates, and order-to-accounting handoffs.

Strong organizational skills and attention to detail, with the ability to manage multiple orders, deadlines, and follow-up activities.

Clear written and verbal communication skills, including experience coordinating across sales, field services, renewals, warehouse, and accounting teams.

A proactive, client-focused approach to resolving issues and delivering accurate, dependable fulfillment.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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