Essential Duties and Responsibilities
- Prepare patients for examinations and procedures, including obtaining and documenting vital signs and relevant patient information.
- Assist providers and other clinical staff during patient visits, examinations, and procedures as appropriate.
- Support patient flow by preparing examination rooms and ensuring rooms are properly stocked and ready for use.
- Accurately document patient information in the electronic health record in accordance with established procedures.
- Assist with scheduling, referrals, follow-up activities, and other patient care coordination needs as assigned.
- Provide patients with instructions and information consistent with direction from the clinical team.
- Maintain appropriate infection prevention, safety, and confidentiality standards.
- Ensure medical supplies and clinical areas are appropriately maintained and organized.
- Collaborate with providers, nurses, and other members of the care team to support an efficient and positive patient experience.
- Facilitates patient care within different departments of SRH and outside agencies.
- Verifies all insurance and sets fees based on the sliding scale fee
- Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance and application assistance.
- Responsible for telephone and mail contact with patients.
- Assists with daily reception activities and ensuring that all processes needed for patient services are initiated.
- Provide basic instruction/health education to clarify provider instructions, procedures and referral needs.
- Perform other duties within the scope of the Medical Assistant/ Patient Representative role as assigned.
Qualifications
- High school diploma or equivalent required.
- Completion of a Medical Assistant training program preferred.
- Previous Medical Assistant or related clinical experience preferred.
- National Medical Assistant certification preferred but not required, unless otherwise specified for the position.
- Strong communication, customer service, and organizational skills.
- Ability to work effectively within a multidisciplinary healthcare team.
- Ability to maintain confidentiality and demonstrate professionalism when interacting with patients, colleagues, and providers.
Certification
National Medical Assistant certification is preferred but is not required for consideration unless otherwise specified for the position.
Compensation
Medical Assistant: $21.26 to $27.04 per hour
Certified Medical Assistant: $22.37 to $28.43 per hour
Candidates who hold a current, recognized national Medical Assistant certification may qualify for the Certified Medical Assistant compensation range. Final compensation will be determined based on applicable qualifications, experience, certification status, and organizational compensation practices.