Full-Time Operations Manager

Full-Time Operations Manager

Lead teams and assist the CEO/President in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of The Costumer’s Strategy.

The Operations Manager will oversee the daily operations across our production studio, fulfillment center, and retail store. They are ultimately accountable for ensuring customer orders are created and delivered on time and at the highest possible standard. The Operations Manager is also the culture leader, ensuring the work environment is professional, collegial, and welcoming for all employees so they can perform well.

KEY RESPONSIBILITIES

• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Communicate often and well with team, customers, and CEO
• Create and maintain effective work schedules to meet production and customer service standards and associates' personal needs. 
• Review rental orders to ensure limited-supply costumes are in stock for the requested rental period and that special requests can be honored. 
• Serve as traffic manager to ensure the orders are progressing on time and in “ready to ship” status 
• Serve as manager on duty when the CEO is off-site, including ensuring CEO/President is informed, managing on-site vendors and performing opening and closing procedures.
• Maintain accurate records of production, shrink, sales, supplies, and inventory.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Support department conditions involving appearance, ensuring quality, safety, and safety are consistently maintained at the highest level.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

QUALIFICATIONS

• High school diploma required. Associates degree or higher preferred.
• 5+ years of operations management (retail, production, manufacturing, or logistics)
• 5 years of management or supervisory experience, including scheduling
• Fast learner with an Interest in and curiosity about our unique business
• Leadership mindset--you lead by example and nurture teams to perform their best
• Disciplined and accountable—you own it—wins/losses, and execute consistently.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• 3 professional recommendations

WORK SCHEDULE & LOCATION

• Full-time, nonexempt position—40+ hours per week.
• On-site. Must be located in NY Capital Region near Schenectady.

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform the job functions.
• Meet established volume activity standards.
• Perform repetitive grasping, pinching, squeezing and hand/arm motions while standing/walking the majority of the shift.
• Lift up to 30 pounds 40% of the time and up to 40 lbs. occasionally.
• Reach to shoulder level or overhead on occasion while lifting up to 20 lbs. on occasion.

COMPENSATION

• $63,000-$65,000/year

BENEFITS

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

HOW TO APPLY

To apply, submit your resume and a cover letter explaining why you’d be a great fit for this position.

The Costumer provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

The Costumer is a 108 year-old costume rental and retail business. We are committed to advancing scholastic theatre with its transformative benefits—enhancing communication skills, boosting self-confidence, encouraging resilience, enhancing social skills, and fostering empathy and critical thinking. We take pride in being the costumer for thousands of productions annually.

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