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Job Type
Full-time
Description
Pet Care Operations Supervisor
Kennelwood Pet Resorts - Chesterfield
Status: Full-Time
Expected Days: available 7 days a week, including holidays and weekends
Be the go-to leader who keeps the day moving.
Kennelwood Pet Resorts is looking for a Pet Care Operations Supervisor to help coordinate daily operations, support our teams, and ensure pets and pet parents receive the safe, consistent, and exceptional experience they expect from Kennelwood.
This is a hands-on operational leadership role for someone who enjoys being in the middle of the action. You'll help coordinate staffing and workflow, provide day-to-day direction to team members, support pet care and guest service, and assist with important administrative responsibilities that keep the location running smoothly.
The Operations Supervisor does not have direct people-management responsibility but serves as an important day-to-day resource for employees-helping set priorities, reinforce expectations, solve operational problems, and communicate concerns to management.
What You'll Do
- Help coordinate daily operations, staffing coverage, workflow, cleanliness, safety, and operational readiness.
- Provide day-to-day direction to employees regarding assignments, priorities, procedures, and established expectations.
- Maintain a visible, hands-on presence and step in to support Pet Care and other operational responsibilities when needed.
- Coordinate daily work assignments based on attendance, appointments, staffing levels, service needs, and business priorities.
- Help coordinate employee breaks, opening and closing responsibilities, shift transitions, and changing operational needs.
- Assist management with employee schedules and identify potential coverage gaps, overtime, or staffing concerns.
- Help respond to employee call-offs and other same-day staffing changes.
- Review timekeeping information and identify potential discrepancies for management.
- Prepare, review, or compile Grooming commission information and other assigned payroll-related information.
- Maintain accurate schedules, reports, records, and operational documentation.
- Help ensure pets receive safe, attentive, consistent, and compassionate care.
- Reinforce procedures for animal handling, feeding, medication administration, sanitation, enrichment, DayCamp, and other applicable Pet Care services.
- Monitor operational areas for pet safety, cleanliness, appropriate animal handling, and adherence to Kennelwood standards.
- Assist pet parents with questions and routine service concerns and escalate significant concerns when needed.
- Support onboarding and training by demonstrating procedures and helping employees learn their responsibilities.
- Provide appropriate real-time feedback and redirection when operational or safety expectations are not being followed.
- Communicate staffing, performance, attendance, pet-care, guest, safety, or operational concerns to management.
What We're Looking For
We're looking for someone who is ready to take ownership of the day-to-day operation and can lead through communication, reliability, knowledge, and example.
The ideal candidate:
- Has experience in Pet Care, DayCamp, Grooming, hospitality, customer service, retail, or another service-based environment.
- Can coordinate daily workflow and keep multiple priorities moving at the same time.
- Is comfortable providing clear direction and operational support to team members.
- Knows how to reinforce expectations and provide respectful, real-time feedback.
- Recognizes when an issue can be handled operationally and when management needs to become involved.
- Has strong communication, teamwork, customer-service, and problem-solving skills.
- Can remain professional and composed when staffing or operational needs change unexpectedly.
- Is detail-oriented and comfortable working with schedules, timekeeping, payroll information, commission records, and operational documentation.
- Is dependable, proactive, accountable, and follows through on responsibilities.
- Can appropriately handle confidential employee, payroll, scheduling, and business information.
- Genuinely cares about animals and is committed to pet safety, employee safety, and exceptional guest service.
A high school diploma or GED is required.
Previous experience as a lead, shift leader, coordinator, or in another position responsible for daily workflow or operational support is preferred. Experience with scheduling, timekeeping, payroll support, commission reporting, or similar administrative responsibilities is also preferred.
Schedule & Availability
This is a full-time operational leadership position requiring flexibility based on business and Pet Care needs.
The Operations Supervisor must be available for weekday operations, weekends, holidays, and additional peak-period coverage as needed. Schedules may vary based on staffing, occupancy, service demand, and operational needs.
Occasional travel to other Kennelwood locations may also be required.
Requirements
Physical Requirements
This is an active, hands-on role within a working pet-care environment. Team members should be comfortable:
- Regularly standing and walking and frequently bending, stooping, reaching, stretching, kneeling, and crouching.
- Occasionally lifting, carrying, pushing, or safely handling approximately 25-50 pounds, with or without reasonable accommodation.
- Safely walking, handling, and interacting with dogs of varying sizes, breeds, and temperaments.
- Working around barking and other loud noises, animal hair and dander, water, cleaning products, animal waste, and live animals.
- Working primarily indoors with periodic outdoor activity and movement throughout operational areas.
Ready to Take the Lead?
If you're dependable, organized, comfortable taking initiative, and enjoy helping a team stay on track in a fast-paced environment, we'd love to meet you.
Apply today to join the Kennelwood Pet Resorts team at Chesterfield!