Join Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.Schedule: Monday–Friday, 8:00 AM-5:00 PMCompensation: $17.50–$22.17 DOEBenefitsUtah Retirement Systems (Pension & 401(k) options)Public Employees Health Plan (PEHP) Medical & Dental InsuranceVision Benefits PlanEmployer-Provided Health Savings Account (HSA) ContributionsFlexible Spending Account (FSA) OptionsCompany-Paid Life InsuranceCompany-Paid Short- & Long-Term Disability Insurance12 Paid Annual HolidaysGenerous Paid Time Off (PTO)Funds for Training and DevelopmentScheduled Annual Pay IncreasesAbout Us: Wasatch Behavioral HealthWasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.What You'll Do as a Care Team AssistantGreet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.Schedule, reschedule, and confirm appointments while maintaining provider calendars.Process client payments, respond to billing questions, and assist with insurance authorizations as needed.Prepare, update, and maintain accurate client charts and electronic health records.Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.Assist clients with forms, paperwork, and general questions about clinic services and processes.Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.Handle confidential information with professionalism while maintaining HIPAA compliance.Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.QualificationsHigh school diploma or GEDAt least 6 months of clerical or secretarial experienceStrong communication skills (verbal + written)Solid computer and multitasking skillsCompassionate, organized, and detail-orientedSpanish speakers may qualify for a wage increaseApply TodayReady to make a real impact? Submit your application today and take the next step toward a career that truly changes lives. We're excited to meet you and cheer you on as you grow with our team!Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.
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