Functional Medical Director, Operations & Performance

The Functional Medical Director, Operations & Performance (FMD-OP) provides strategic medical leadership for enterprise clinical operations and directly oversees all Senior Center Medical Directors. This role is responsible for executing clinical care delivery across all states while managing clinical performance metrics, supporting PCP engagement, and driving operational readiness. The FMD-OP partners with the other Functional Medical Directors, National Medical Director, and Chief Medical Officer to execute strategy and drive performance.

Core Responsibilities

1. Clinical Operations & People Management

• Senior Center Medical Director leadership (recruitment, onboarding, performance management, coaching, retention, coverage)
  • Establish expectations and standards for market-level clinical leadership
  • Provide mentoring and professional development for SCMDs
  • Conduct performance reviews and address performance concerns
  • Arrange backfill coverage for SCMDs during leave/transitions
• Primary Care Provider engagement and development (engagement, satisfaction, practice standards, retention)
• Center/frontline support (visits, problem-solving, innovation sharing, Resource Management meetings)

2. Participant Experience & Service

• • Net Promoter Score (NPS) on medical care
  • Participant satisfaction with access and experience
  • Complaint resolution and escalations
  • Care experience metrics by market

3. Clinical Quality & Compliance Execution

• • Quality composite/dashboard performance
  • Documentation timeliness and completeness
  • Care plan quality and adherence to standards
  • Standard Operating Procedure (SOP) compliance

• • Ensures SCMDs understand and can teach standards
  • Holds centers accountable through performance metrics and coaching
  • Conducts coaching and performance improvement planning where needed
  • Works with Standards FMD to operationalize and continuously improve clinical standards

4. Resource Management Performance & Financials

• Work with SCMDs to implement utilization management strategies
• Identify and escalate operational barriers

5. Growth & Market Development

• Promote well-functioning Health and Safety Determination (HSD) teams and enrollment performance
• New market launch support (clinical staffing, onboarding, local relationships)

6. Network Relationships – Established Partners

• Management of multi-market vendor relationships (with Network team support)
• Representation of medical interests in ongoing vendor partnerships
• Stability and performance of established relationships

Key Competencies

• Medical Expertise: Deep knowledge of geriatric and primary care medicine in the PACE context; expertise in chronic disease management, preventive health, and medication optimization
• Leadership: Strong ability to develop, coach, and inspire other leaders; demonstrated experience managing distributed teams across multiple locations
• Strategic Thinking: Ability to develop and communicate vision; translate strategic priorities into operational actions
• Stakeholder Management: Skilled at building relationships, navigating complex organizational dynamics, and partnering effectively across departments
• Financial Acumen: Understanding of health care economics, cost drivers in PACE, utilization management, and budget management
• Clinical Excellence: Commitment to evidence-based medicine, continuous quality improvement, and innovation
• Communication: Excellent written and verbal communication; ability to influence and persuade; skilled at presenting to diverse audiences
• Problem-Solving: Strong analytical skills and ability to resolve complex issues involving clinical, operational, and interpersonal dimensions

Required Qualifications

• MD or DO degree from accredited medical school
• Board Certification in a primary care specialty (Family Medicine, Internal Medicine, or Geriatric Medicine); Board Eligible candidates may be considered if certification exam completion is scheduled within 12 months
• Current, active medical license in at least one state where InnovAge operates
• DEA license with prescriptive authority
• Minimum 5 years of experience in clinical leadership, including at least 2 years in a director or above role
• Minimum 3 years of clinical experience in geriatric medicine or primary care for an older adult population (PACE, Medicare Advantage, skilled nursing, or similar setting)
• Demonstrated experience with electronic health record (EHR) systems and health care operations
• Must not appear on any federal preclusion lists (OIG, GSA)

Preferred Qualifications

• Training and/or board certification in Geriatric Medicine
• Previous experience in PACE, Medicare Advantage, or other integrated care models
• Experience leading clinical transformation and change management initiatives
• Familiarity with value-based payment models and quality metrics
• Experience working with interdisciplinary teams in geriatric settings
• Experience managing compliance and regulatory matters in health care settings
• Experience in physician leadership development and coaching
• Demonstrated experience with data analytics and performance dashboards

Work Environment and Travel

• Remote position with periodic on-site visits to PACE centers to understand operations and engage clinical teams
• Travel to InnovAge locations and external meetings expected 10-15% of the year
• Availability to participate in meetings with clinical teams, external partners, and internal stakeholders
• Ability to work autonomously and manage competing priorities

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website:  https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. 

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to

HRAnswers@innovage.com

Your trust matters to us, and we appreciate your interest in joining InnovAge.