On-Site Operations Specialist
Summary
The FusionPKG On-Site Operations Specialist is responsible for supporting CM relationships and operational execution across a limited network of contract manufacturing partners. This is, above all a service role, providing a critical link between FusionPKG internal cross-functional teams and external manufacturing partners to ensure service reliability, cost efficiency, and quality compliance.
The ideal candidate is a highly collaborative self-starter. This individual is highly conscientious and organized, ensuring manufacturing partners have the information, support, and quality guidance necessary to deliver exceptional service and product quality.
Key Responsibilities
CM Support - OPS
- Serve as the on-site contact for assigned contract manufacturing partners
- Support the Associate Manager of Operations and Logistics Manager with on-site issue resolution surrounding production, shipping/receiving, and inventory roadblocks or data discrepancies
- Proactively ensure contract manufacturing partners receive timely, accurate, and actionable information required to successfully execute production. This includes:
- In-person turnover of packaging and formulation samples for quotation and operational feasibility confirmation
- In-person review of final artwork files prior to component production
- Regular updates to CMs regarding packaging or artwork updates that could impact production
- Physical and digital IQC standards
- Facilitate the timely turnover of line trial specifications, as well as final fill and assembly Specifications
- Precise and accurate documentation within the FusionPKG Salesforce system of all information turnover to CMs and FusionPKG teams
- Escalate and support rapid communication and resolution of manufacturing constraints, supply interruptions, quality concerns, and operational risks.
- Build trust with manufacturing partner teams by proactively providing updates and documents well within lead time. Champion timely responses to CM questions and roadblocks.
CM Support - Quality & Compliance
- Serve as the on-site contact for Quality Assurance, Regulatory, and R&D
- Collaborate with FusionPKG and CM Quality teams to ensure alignment in quality processes, required documents, and expectations.
- Collaborate with FusionPKG Lab and Regulatory to ensure all questions and follow ups for CM R&D Lab have been quickly and completely addressed.
- Partner with Quality and Manufacturing teams at both FusionPKG and CM to investigate product deviations, non-conformances, customer complaints, audit findings, and out-of-specification results. Partner with Quality teams during escalation events to minimize business disruptions and customer impact.
- Support change control processes involving formulations, packaging components, raw materials, manufacturing processes, and specifications.
- Promote a culture of quality ownership, compliance, operational excellence, and continuous improvement across the external manufacturing network.
Relationship Management
- Build and maintain collaborative relationships with key stakeholders both internally and externally.
- Support cross-functional teams and contract manufacturers to achieve shared business objectives.
Qualifications
- This is not a remote role. The candidate is ideally located in the Paramus, NJ area for flexible attendance between the Fusion Lab in Paramus, NJ and local CMs
- Driver's license
- Bachelor's degree in supply chain, Engineering, Operations Management, Business Administration, or related field preferred
- 3 years of experience in contract manufacturing, filling, blending, packaging, supply chain, or manufacturing operations preferred
- Experience in Cosmetics, Beauty, Personal Care, Consumer Packaged Goods (CPG), or related industries preferred
- Aptitude and willingness for growth within the specific areas of manufacturing operations, quality processes, supply chain processes, and external partner relationships
- Organized and proactive in supporting cross-functional projects and operational requirements
- Experience with SAP, Oracle, Dynamics, Salesforce, or similar ERP and reporting tools