Future Opening: Support Center Representative

Responsive recruiter

Benefits:

• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Bonus based on performance

Support Center Representative

Full-Time | Spokane, WA | Monday-Friday | No Nights or Weekends

Do you enjoy helping people, solving problems, and keeping things moving?

Surface Experts is looking for a Support Center Representative to join our growing team. In this role, youll be an important connection between our customers, franchise owners, and field technicians.

This isnt a job where every day looks the same. Youll balance phone calls, emails, scheduling requests, customer questions, and changing priorities while helping make sure work gets where it needs to go.

This is a fast-paced environment where priorities can change throughout the day, but youll have a team around you to help work through challenges and keep things moving.

Were looking for someone who can stay organized, think through problems, communicate clearly, and use good judgment when things dont go exactly as planned.

What Youll Do

• Answer inbound calls, text messages, and emails from customers and franchise owners
• Schedule jobs for technicians
• Create and update work orders with accurate information
• Help customers with questions about services and repairs
• Work with franchise owners and field teams to resolve scheduling and service needs
• Prioritize competing requests and determine what needs attention first
• Support sales and field teams across our nationwide franchise network
• Use computer systems and online tools to manage information and complete daily tasks
• Participate in team meetings, training, and ongoing process improvement
• Work collaboratively with other Support Center team members to keep things moving

What Makes Someone Successful in This Role?

You dont need to know our industry when you start. We can teach you our systems, processes, and services.

What matters most is how you approach problems and people.

Were looking for someone who:

• Enjoys helping others and providing great customer service
• Can stay calm and organized when several things need attention at once
• Uses good judgment and common sense when working through problems
• Takes initiative and looks for solutions before immediately escalating an issue
• Pays attention to details and takes pride in accurate work
• Communicates clearly and professionally
• Is comfortable learning new software and processes
• Can adapt when priorities change
• Works well as part of a team
• Is dependable and willing to take ownership of their responsibilities

Previous experience in customer service, scheduling, dispatch, call centers, hospitality, office coordination, or a similar fast-paced environment is helpful, but were more interested in your ability to learn, think, and work with people than having a specific background.

What We Offer

• Monday-Friday schedule
• No nights or weekends
• Full-time, 40 hours per week
• Variety of shifts between 6:00 AM and 5:00 PM
• Paid holidays, sick leave, and vacation
• 401(k) with company match
• Monthly performance-based bonus opportunities
• Health Reimbursement Account with monthly company contributions
• Training and development
• Advancement and internal growth opportunities
• A collaborative team environment
• The opportunity to support small-business owners across the country

Required Qualifications:

• High School Diploma, or GED equivalent
• 2+ years working in customer service
• 2+ years working with computers and online calendar systems
• Experience working in a fast-paced environment
• Call Center Experience is a plus

About Surface Experts

Surface Experts is a growing franchise system headquartered in Spokane. Our Support Center works with franchise owners across the country, helping them provide excellent service to their customers and keeping the day-to-day work moving.

Were a team that believes in helping one another, taking ownership, and finding solutions. If you enjoy a busy environment where your work makes a difference, wed like to hear from you.

If youre someone who enjoys solving problems, helping people, and being part of a team, apply today!

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time in-person/on-site.
• The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com

This is a remote position.

Compensation: $20.00 per hour

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

• Put Relationships First
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.