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Client Services Jobs in Chicago, IL

Futures Client Services Specialist-evenings and nights

Ironbeam

Chicago, IL

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JOB DETAILS
SALARY
$60,000–$70,000 Per Year
SKILLS
Administrative Skills, Analysis Skills, Cloud Computing, Communication Skills, Contract Requirements, Customer Support/Service, Dental Insurance, Detail Oriented, Ecosystems, Futures, Health Insurance, Identify Issues, Intellectual Property (IP), Leadership, Licensing, Network Support, Online Chat, Presentation/Verbal Skills, Reconciliation, Retail, Risk, Risk Management, Software Administration, Support Documentation, Team Lead/Manager, Team Player, Technical Support, Time Management, Trading Systems, Trading/Stockbroking, Vision Plan, Writing Skills
LOCATION
Chicago, IL
POSTED
2 days ago
Benefits:
  • 401(k)
  • Paid time off
  • Company parties
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
Job Title: Futures Client Services Specialist-evenings and nights

Reports to: Client Services Team Lead

Position type: Full-time • Part-time

Hours/week: 40, 4 pm to midnight, Sunday through Thursday (must be willing to cover all shifts occasionally)

Work location: Chicago, IL

About Ironbeam

Ironbeam is an industry-leading Futures Commission Merchant (FCM). Headquartered in Chicago, Ironbeam has built a modern, end-to-end trading ecosystem featuring our proprietary cloud-based trading platform and direct-to-exchange infrastructure. We pride ourselves on delivering unmatched execution speed, transparent risk management, and world-class 24-hour support. At Ironbeam, you aren't just joining a customer service team; you are joining a collaborative, forward-thinking environment backed by decades of deep industry expertise.

Position Overview

We are seeking a dedicated, analytical, and detail-oriented Futures Client Services Specialist to join our trade support team for the essential evening market sessions. In this role, you will serve as a frontline technical and operational resource for our global client base. You will handle everything from platform troubleshooting and order routing to critical real-time risk management.

Essential Duties and Responsibilities
  • Client Engagement: Assist customers efficiently and professionally via phone, email, and live chat to resolve complex account and trading issues.
  • Risk Management: Execute real-time risk management procedures for futures and options trading, including monitoring margin requirements
  • Order Execution: Accurately handle and execute order routing requests on behalf of retail and institutional clients
  • Technical Support: Guide clients through our proprietary trading technology, troubleshoot software connectivity issues, and assist with integrations to third-party platforms
  • Back-Office Support: Assist with the firm's clearing and back-office operations as needed to ensure smooth trade settlement and reconciliation.
  • Adaptability: Perform other duties and special operational projects as assigned by leadership.
Qualifications
  • Experience: Minimum of 3 years of client service experience in the futures trading industry, with experience on a trading desk.
  • Industry Knowledge: Deep, practical knowledge of the futures and options industry, including market mechanics and contract specifications
  • Risk Expertise: Prior experience managing risk, understanding SPAN margining, or handling margin calls.
  • Communication: Exceptional verbal and written communication skills with a professional, composed attitude.
  • Education: A bachelor's degree in a business-related field or commensurate experience will be considered
  • Licensing: Series 3 registration is preferred or a willingness to obtain it shortly after hire.
Featured Benefits
  • Comprehensive Medical, Vision, and Dental Insurance
  • 401(k) Retirement Plan
  • Short-Term and Long-Term Disability Insurance


Compensation: $60,000.00 - $70,000.00 per year

The Better Futures Broker

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