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GA TECH Web Modernization Organizational Change Manager

Talent Software Services, Inc.

Atlanta, GA(remote)

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JOB DETAILS
SALARY
$50.54–$50.54 Per Hour
SKILLS
Business Administration, Change Management, Cross-Functional, Customer Acquisition, Documentation, Frequently Asked Questions (FAQ), Government, Higher Education, Human Resources, Information Technology & Information Systems, Knowledge Base, Logistics, Operational Improvement, Operations Processes, Plan Meetings, Process Improvement, Process Management, Process Modeling, Project/Program Coordination, Project/Program Management, Public/Media/Press/Analyst Relations, ServiceNow, Support Documentation, Training/Teaching, Web Design, Web Services, Website Management
LOCATION
Atlanta, GA
POSTED
16 days ago
Job Summary:
  • The client is seeking an Organizational Change Management (OCM) contractor to support the Institute's web modernization initiative and the rollout of new web governance and intake processes across campus.
  • This role will help prepare stakeholders across academic and administrative units for changes related to enterprise web governance, website lifecycle management, accessibility expectations, intake workflows, and modernization standards.
  • The contractor will partner with project teams, technical teams, communicators, and campus stakeholders to support organizational readiness, communications, stakeholder engagement, training coordination, process documentation, and user adoption activities.
  • This position is fully remote and will support a large-scale, cross-functional institutional initiative impacting distributed website owners, communicators, developers, and business stakeholders
Key Responsibilities:
  • Support organizational change management activities related to web modernization and governance initiatives.
  • Assist in developing and executing change management and stakeholder engagement plans.
  • Coordinate communications and readiness activities associated with new governance processes, intake models, and operational workflows.
  • Help document and socialize new web governance standards, intake procedures, and support processes.
  • Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation.
  • Support stakeholder outreach and engagement activities across distributed campus units.
  • Coordinate training logistics, readiness activities, and adoption support efforts.
  • Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
  • Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies.
  • Assist with meeting coordination, governance-related documentation, and project support activities.
  • Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.
Minimum Qualifications:
Education
  • Bachelor's degree in organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.
Experience
  • Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.
Preferred Qualifications:
  • Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations.
  • Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
  • Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs.
  • Experience creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation.
  • Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred.
Work Arrangement
  • Fully remote
  • Approximately 40 hours per week
  • Estimated 9-month engagement


About the Company

T

Talent Software Services, Inc.

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