About the Role
The Gallery Interpreter serves as the primary storyteller and host on the museum floor, delivering 5-star customer service to every visitor. This role brings our world-class exhibits to life through engaging, inquiry-based interpretation, guided tours, and interactive experiences. Working in close partnership with Museum Security, the Gallery Interpreter ensures a dynamic, safe, and enjoyable environment—protecting our legendary collection while sharing the passion and history behind it.
What You’ll Do
- Guest Engagement & Storytelling
- Spark curiosity and deep engagement across all galleries—including special zones like the Forza Motorsports experience and the Vault—using inquiry-based interpretation techniques and interactive tools (iPads, activity materials, hands-on aids).
- Lead memorable guided tours and provide detailed insights into the museum's collection, history, and featured exhibitions.
- Answer visitor questions, offer directions, and champion guest opportunities such as membership, upcoming events, and educational programs.
- Gallery Operations & Asset Protection
- Maintain the daily presentation, cleanliness, and operational readiness of all exhibition spaces.
- Collaborate with security staff to monitor gallery spaces, ensuring objects and resources are handled safely and encouraging visitors to help protect our rare collection.
- Support special museum functions, with opportunities to represent the team as a Gallery Interpreter during private after-hours events.
Who You Are
- Technical Qualifications
- Strong public communication and interpersonal skills, with a natural ability to connect with diverse audiences and keep guests engaged.
- High learning agility to absorb, retain, and enthusiastically share knowledge about automotive history, museum exhibits, and ongoing programs.
- Proficient with digital tools (Google Workspace, email) and interactive gallery tech; experience with design tools like Canva is a plus.
- Professional Attributes
- A warm, service-oriented host dedicated to delivering a 5-star visitor experience.
- A proactive team player who thrives in a high-energy, public-facing environment and works seamlessly alongside security and operations staff.
- Respectful and vigilant regarding the preservation and safe handling of collection objects and gallery assets.
What You Bring & Qualifications
- Minimum Education (or substitute experience) required:
- 2 years of college experience preferred
- Minimum Experience required:
- 1–2 years of experience in customer service, public speaking, teaching, or hospitality (museum/attraction experience preferred)