Job Description
Our client, a Energy Services company, is looking for a GCC Customer Service Representative - Intermediate for their Austin, TX/Remote location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- One Stop Shop" for customers for any type of Services requests.
- This includes:
- Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Client for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
- Responsible to process and maintain customer request via emails and phone call in SAP CRM System
- Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
- Responsible in managing customer escalation by working closely with internal stakeholders
Requirements:
- Required to use existing procedures to problem solve customer escalation and follow up
- Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
- Required to adhere to business, operation procedures and financial policy
- Strong communication skill - written and spoken (Ability to Use Positive Language)
- Knowledge of product or service
- Strong spoken and written english
- Additional language skill - for multiple region support
- SAP/CRM/ Supply chain process knowledge is a plus
- Bachelor degree OR equivalent working experience
- Master degree is a plus
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Austin, TX |
| Industry | Management Consulting Services |
| Salary | $22.66–$25.66 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder