Our Client, a Material Engineering company, is looking for a GCC Customer Service Representative - Intermediate for their Austin, TX/Remote location.
Responsibilities:
Responsible for resolving customer issue from beginning to end.
Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
Responsible to process and maintain customer request via emails and phone call in SAP CRM System
Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
Responsible in managing customer escalation by working closely with internal stakeholders
Required to use existing procedures to problem solve customer escalation and follow up
Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
Required to adhere to business, operation procedures and financial policy
Requirements:
Knowledge of product or service
Strong spoken and written english
Additional language skill - for multiple region support