GCC Customer Service Representative - Intermediate

Our client, a Energy Services company, is looking for a GCC Customer Service Representative - Intermediate for their Austin, TX/Remote location.

Responsibilities:

• One Stop Shop" for customers for any type of Services requests.
• This includes:
• Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Client for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders

Requirements:

• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy
• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written english
• Additional language skill - for multiple region support
• SAP/CRM/ Supply chain process knowledge is a plus
• Bachelor degree OR equivalent working experience
• Master degree is a plus

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities