Location: Red Roof Plus+ Chicago-Naperville
Address: 1698 West Diehl Road, Naperville, IL 60563
Position: General Maintenance GSR – Part Time
Starting Pay: $19.00 per hour, based on experience
Hours: 16 hours per week
Pay Schedule: Biweekly
Schedule: Most shifts are during the day. Holidays and weekends are required. Are You a Hands-On Problem Solver Who Enjoys Fixing Things? We are seeking a dependable and motivated General Maintenance Guest Service Representative (GSR) to join our team! If you enjoy working with your hands, keeping things in great condition, and making a difference in our guests' experiences, we would love to hear from you! What We Offer Join our team Part Time and enjoy these benefits! - Competitive Pay
- PTO after 3 years of employment and annually thereafter
- Career Growth Opportunities
- BFF Referral Program
- Flexible Scheduling
Position Overview The General Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance and condition of the building and grounds in accordance with the Repair and Maintenance Manual and company inspection requirements. This position plays an important role in maintaining the quality, safety, and security of our property, guest rooms, and exterior areas to ensure a positive experience for our guests and a safe working environment for our team. Essential Duties and Responsibilities - Maintain positive guest relations and understand guests' service needs.
- Follow company standards and procedures to maintain the cleanliness, sanitation, safety, organization, and overall operation of guest rooms and other property areas.
- Maintain the parking lot, grounds, and exterior appearance of the building, keeping all areas free of trash and debris.
- Complete the Repair and Maintenance Program (RPM) in guest rooms, performing routine maintenance tasks such as painting, caulking, carpet, and floor cleaning, changing light bulbs and toilet seats, and other general repairs.
- Inspect the property to identify current and potential maintenance needs and report findings to the Supervisor.
- Maintain the safety and security of the property and follow all key and lock procedures.
- Assist the Regional Facility Project Manager (RFPM) and/or Skilled Maintenance GSR with projects as assigned.
- Pick up materials needed for assigned projects and keep the maintenance room and work areas clean, organized, and safe.
- Clean and replace vanity, bathroom, and guest room lights.
- Assist Housekeeping GSRs with maintaining guest rooms as needed.
- Maintain the confidentiality of guest information and other pertinent hotel data.
- Empty exterior and lobby trash receptacles at least twice daily, as directed by Inn Management.
- Respond to guest requests and provide assistance as needed.
- Assist with laundry, housekeeping, and/or front desk functions through cross-training, when possible.
- Maintain a professional appearance and comply with company dress code standards while demonstrating a friendly attitude toward guests and team members.
- Comply with all RRI West and OSHA safety and security standards.
- Perform other duties as assigned.
- Physical Requirements
- Ability to exert physical effort when operating cleaning equipment and transporting housekeeping carts weighing up to fifty pounds.
- Ability to perform various physical movements throughout the work areas during a shift, including frequent lifting and bending.
- Ability to work in non-climate-controlled conditions, including heat, cold, rain, and snow at exterior corridor properties.
- Flexibility to assist with different tasks based on guest and property needs.
Qualifications - 1–2 years of previous maintenance or customer service experience required.
- General knowledge of hand tools and maintenance equipment is strongly preferred.
- Ability to easily transition between tasks based on guest and property needs.
- Self-starter with the ability to work independently and with minimal supervision.
- Basic communication skills, including reading, writing, and comprehension.
- Ability to use a computer for timekeeping, OSHA training, and other job-related functions.
- Bilingual (English/Spanish) skills preferred but not required.
- Availability to work weekends and holidays as required. Occasional evening or night shifts may also be necessary.
About us: RRI West Management, LLC proudly manages a portfolio of Red Roof Inn and Red Roof Plus+ locations across the United States. As Red Roof's largest franchisee, our portfolio has a long-standing history in hospitality, and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It is a simple formula: We start with the best people, strategize to deliver key business results, and stop at nothing for our guests. Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality! We look forward to welcoming you to the RRI West team!
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