General Manager

POSITION SUMMARY: Set and achieve the highest standard in all areas of restaurant management, including the employee experience, the customer experience, and financial results. The General Manager of Ladybird will oversee the training and development of restaurant employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the restaurant and ensures all employees are performing their job responsibilities and are meeting company expectations.

KEY RESPONSIBILITIES:

Identify, interview, and hire great team members that represent our core values and culture

Properly train and develop the the team

Foster an environment of teamwork

Delegate tasks to a team and provide follow-up/feedback

Hold team accountable for their performance; provide coaching and counseling as needed

Provide effective and open communication on goals during team meetings; recognize positive contributions.

Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store

Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures

Administer payroll procedures and ensure employees are paid accurately and on a timely basis

Ensure team provides fast, friendly, and accurate service

Effectively handle customer issues; continuously improve mystery shopper scores

Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty

Ensure product quality, store cleanliness, maintenance, and security standards are met

Increase comparable sales and deliver budgeted sales each period

Control of cost of goods, variances, and inventories within the store

Prepare profit and loss statements

Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience

Ensure proper cash handling and deposit procedures are followed

Ensure appropriate inventory and ordering systems are in place

Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team

Essential Physical Functions:

• Ability to stand/walk for 8-10 hours per day.
• Must be able to lift and carry up to 30 lbs.
• Will frequently stand, walk, reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music and customer traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, and soy.
• Report to work in a complete required uniform.
• Maintain a well-manicured appearance and persona that reflect the restaurant's image.
• Meet personal schedule requirements punctually.
• Be courteous, friendly, and pleasant.

Benefits:

• Competitive Pay
• Career Growth Opportunities
• Employee Discounts on Food and Beverages
• Referral Bonus Program
• Medical, Dental, and Vision Plans
• 401(k) Retirement Plan
• Supportive and Dynamic Work Environment