General Manager

The General Manager will serve as the operational and cultural leader of Blu C , responsible for driving the overall success of the restaurant. This individual will set the standard for service excellence, team development, and business performance, while serving as the chief ambassador of the Blu C brand. The ideal candidate brings both seasoned leadership experience and a genuine passion for Caribbean culture and hospitality.

Key Responsibilities

LEADERSHIP & CULTURE

• Champion the Blu C brand vision, values, and hospitality standards across all team interactions
  
• Recruit, hire, train, and develop a high-performing front-of-house and back-of-house team
  
• Inspire a culture of excellence, accountability, and genuine warmth in every guest interaction
  
• Conduct regular team meetings, performance reviews, and ongoing coaching
  

GUEST EXPERIENCE

• Ensure every guest receives an exceptional, memorable dining experience that reflects the spirit of Jamaica
  
• Proactively address and resolve guest concerns with professionalism and care
  
• Develop and maintain service standards, training programs, and guest experience protocols
  
• Gather and analyze guest feedback to drive continuous improvement
  

OPERATIONS & FINANCIAL MANAGEMENT

• Oversee all day-to-day restaurant operations, including opening and closing procedures
  
• Manage labor scheduling, inventory, ordering, and vendor relationships
  
• Monitor and control food and beverage costs, labor costs, and operating expenses
  
• Analyze reports and develop action plans to meet or exceed revenue and profitability targets
  
• Ensure compliance with all health, safety, and licensing regulations
  

BRAND & COMMUNITY

• Serve as a visible leader and ambassador for Blu C within the Baltimore community
  
• Collaborate with ownership and marketing on events, promotions, and partnerships
  
• Cultivate relationships with local businesses, cultural organizations, and community stakeholders
  

Qualifications

• Minimum 5 years of restaurant management experience, with at least 3 years as a General Manager or similar leadership role
  
• Proven track record of managing full-service, upscale or fine-dining concepts
  
• Strong financial acumen with experience managing P&L statements, budgets, and cost controls
  
• Exceptional interpersonal, communication, and team-building skills
  
• Passion for hospitality, cultural dining experiences, and guest satisfaction
  
• Experience in opening a new restaurant concept is required
  
• ServSafe certification and/or applicable food handler certifications, alcohol certifications andbartending experience are required
  
• Familiarity with Caribbean culture or cuisine is a plus