General Manager

Boston Retail Solutions -- Job Description 

Role: General Manager

Location: Columbus, OH

Position Accountabilities:

• All Service Center performance metrics

Position Responsibilities:

• Manage employees on a daily basis and provide guidance whenever needed

• Understands annual budget, re-projections and monthly projections. Operates under these budgetary guidelines and reviews P&L statements with Regional Managers to ensure best practices are being met

• Generates sales revenue by adding new customers as well as upselling current customers 

• Performs and can teach semi-skilled tasks in connection with installation, teartown and modifications of barricade and graphics. 

• Reviews plan sets and surveys future job sites to provide field measurements for barricades and graphics. 

• Conducts or oversees field inventory monthly. 

• Execute and ensure that all administrative duties, including process and completing work orders, employee timesheets and new hire paperwork is completely timely and accurately. 

• Hire, train and motivate all new personnel with a focus on maintaining a high level of craftsmanship and safety. 

• Ensures all new direct report employees receive orientation and introduction to company field procedures. 

• Reviews and signs off on all Human Resource or payroll requests and conducts annual reviews for all direct report employees at their service center location. 

• Responsible for care, inventory and allocation of tools, uniforms and materials provided to employees. 

• Responsible for overall care and cleanliness of fleet vehicles, preventative maintenance and expense logs at their service center.

• Facilitate strong relationships with clients by engaging in proactive communication and providing exceptional customer service. 

• Oversee and manage with their project manager all requirements of all jobs to ensure proper execution. 

• Oversee and participate in implementation of training programs for employees, including OSHA, DOT and graphics training. 

• Scheduling of work and appropriate workforce to ensure efficiency and controlling expenses

• Work with the procurement team to purchase and inventory all stock items, including tools, building materials, and cleaning supplies in order to achieve all installations at a high level while maintaining their budget.  

• Manage the repair, cleaning and inventory controls of all barricade panels and accompanying hardware. 

• Protect and secure all company assets on a daily basis

Qualifications and Education Requirements:

• Excellent communication skills, both verbal and written 

• Highly organized with strong attention to detail and ability to manage multiple projects with urgent deadlines and dynamic priorities

• Excellent time management and problem solving skills 

• Ability to read construction plans and store elevation drawings 

• Ability to operate current software programs with proficiencies in Google Platforms, Microsoft Office Products as well as learn and become proficient on proprietary Boston Retail Solutions Programs 

• Ability to take instruction and use pre-established guidelines, experience and judgment to accomplish taskts

• 5+ years working experience in the field of retail or commercial construction management leading teams and/or bachelors degree in business, project management or building construction technology. 

• A valid driver's license from state of residence and clean driving record per company standard is a requirement. 

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