General Manager (Commercial Plumbing Operations)

A well-established and growing mechanical services company is seeking a proven operational leader to serve as General Manager of Commercial Plumbing Operations for its Vero Beach to Stuart Market.

This role is ideal for a hands-on leader who understands service operations, team leadership, and financial performance. The General Manager will oversee daily operations while driving both revenue growth and operational efficiency across a diverse service mix.

The business currently operates with approximately 60% commercial service, 30% residential service, and 10% new construction, creating a stable and diversified revenue base. This leader will play a key role in optimizing operations, supporting ServiceTitan integration, and expanding cross-selling opportunities between Plumbing and HVAC service lines.

The General Manager will oversee all operational and financial aspects of the Plumbing division while building a high-performing team and ensuring exceptional service delivery.

Key responsibilities include:

• Lead day-to-day operations including service technicians, dispatch, customer service, and administrative teams
  

• Drive top-line revenue growth and bottom-line profitability
  

• Oversee P&L performance, labor productivity, job costing, and operational KPIs
  

• Support the integration and optimization of ServiceTitan and other operational technologies
  

• Establish systems and processes that improve field productivity and customer satisfaction
  

• Develop and mentor field supervisors, service managers, and technicians
  

• Strengthen relationships with commercial clients, property managers, and facility operators
  

• Identify opportunities to cross-sell Plumbing and HVAC services
  

• Support sales and service agreement growth initiatives
  

• Maintain high standards for safety, service quality, and operational excellence
  

Requirements

The ideal candidate will be an experienced operations leader with a strong background in plumbing or mechanical service businesses.

Qualifications include:

• Proven leadership experience managing plumbing, HVAC, or mechanical service operations
  

• Strong experience leading technicians, dispatch teams, and service managers
  

• Demonstrated success managing P&L performance and operational KPIs
  

• Experience implementing or optimizing ServiceTitan or similar field service platforms
  

• Ability to drive revenue growth while maintaining strong margins
  

• Strong leadership, coaching, and team-building skills
  

• Ability to operate effectively in a fast-paced service environment
  

• Experience working with commercial service clients preferred
  

Preferred qualifications:

• Experience with both Plumbing and HVAC service lines
  

• Background working within multi-location Service Business
  

• Track record of scaling service teams and improving operational systems
  

Benefits

Our client offers a competitive executive compensation package designed to attract strong operational leaders.

Benefits include:

• Competitive base salary
  

• Performance-based bonus incentives tied to operational results
  

• Comprehensive health, dental, and vision insurance
  

• Paid time off and holidays
  

• Opportunities for career growth within a growing service organization
  

• The ability to lead and scale a high-impact service operation