General Manager

Mighty Plumbing, Heating, Air & Electric is a trusted provider of residential plumbing, HVAC, and electrical services throughout the Denver Metro area. With over 20 years of industry experience, we are committed to delivering exceptional customer service, quality workmanship, and reliable home service solutions.

As we continue to grow, we are seeking an experienced, hands-on General Manager who can strengthen our operations, develop our leadership team, and drive the next phase of our company's success.

Great People. Strong Teams. A Mighty Future!

Position Summary

Mighty is seeking a dynamic, results-driven General Manager (GM) to provide overall leadership and operational oversight of our residential plumbing, HVAC, and electrical divisions.

This is a key leadership position responsible for driving profitable growth, improving operational efficiency, strengthening departmental performance, and building a culture of accountability, teamwork, and exceptional customer service.

The General Manager will oversee all aspects of daily business operations, including service, installation, sales, dispatch, customer care, staffing, financial performance, and employee development. This individual will work closely with ownership to establish business objectives, implement scalable processes, and ensure each department is operating efficiently and profitably.

We are looking for a leader who knows how to run the business, not just manage the day-to-day. The ideal candidate understands the residential home services industry, has strong financial and operational expertise, and knows how to develop leaders, build high-performing teams, and deliver measurable results.

Experience with ServiceTitan, P&L management, and multi-trade residential service operations is highly preferred.

Key Responsibilities

Operational Leadership & Business Performance

• Provide overall leadership and direction for Mighty’s plumbing, HVAC, and electrical operations.

• Oversee daily operations across service, installation, sales, dispatch, and customer care departments.

• Establish clear operational goals, performance expectations, and accountability standards for department managers.

• Evaluate current processes, identify operational gaps, and implement systems that improve efficiency, consistency, and profitability.

• Develop scalable operational procedures and organizational structures to support continued business growth.

• Ensure effective communication, collaboration, and accountability across all departments.

• Maintain high standards for safety, workmanship, professionalism, and customer satisfaction.

Financial Management & Profitability

• Take ownership of overall business financial performance, including revenue, expenses, gross profit, operating margins, and profitability.

• Develop and manage departmental budgets, forecasts, and financial performance goals.

• Analyze P&L statements and key financial metrics to identify trends, opportunities, and areas requiring improvement.

• Monitor labor costs, technician productivity, average tickets, conversion rates, callbacks, and departmental profitability.

• Partner with department leaders to develop strategies that increase revenue while controlling operating expenses.

• Provide ownership with regular financial reporting, operational updates, and actionable recommendations.

Leadership, Staffing & Team Development

• Lead, mentor, and develop department managers to build a strong, accountable leadership team.

• Establish measurable KPIs and performance expectations for management and field operations.

• Conduct regular leadership meetings, performance reviews, and coaching sessions.

• Partner with Talent Acquisition and Human Resources to identify staffing needs, recruit top talent, and develop retention strategies.

• Foster a positive, performance-driven culture centered on teamwork, employee engagement, professional development, and accountability.

• Address performance challenges proactively and implement corrective action when necessary.

• Build succession plans and develop future leaders within the organization.

Sales, Service & Customer Experience

• Drive revenue growth through strong service operations, effective sales strategies, and exceptional customer experiences.

• Oversee technician performance, service opportunities, installation productivity, and customer retention initiatives.

• Ensure departments consistently meet established sales, service, and operational performance goals.

• Promote effective use of service agreements, maintenance memberships, and customer relationship opportunities.

• Monitor customer feedback, service quality, and callbacks to identify opportunities for improvement.

• Support department managers in developing strategies to improve conversion rates, average tickets, and overall customer satisfaction.

Systems, Technology & Process Improvement

• Utilize ServiceTitan and other business management systems to monitor performance, improve workflows, and drive operational accountability.

• Ensure accurate reporting, data integrity, and consistent use of company systems across departments.

• Develop dashboards, scorecards, and reporting processes to measure operational and financial performance.

• Identify opportunities to streamline scheduling, dispatching, technician utilization, and customer communication.

• Implement standardized operating procedures that improve consistency, efficiency, and scalability.

Strategic Planning & Business Growth

• Collaborate directly with ownership to establish short-term priorities and long-term business growth strategies.

• Identify opportunities for market expansion, operational improvements, and increased profitability.

• Develop action plans to achieve company objectives and ensure accountability for execution.

• Build strong relationships with key vendors, business partners, and industry professionals.

• Ensure compliance with applicable licensing requirements, safety standards, employment regulations, and company policies.

• Provide regular business performance updates and strategic recommendations to ownership.

Qualifications

Required Qualifications

• 7+ years of progressive leadership experience within residential home services, plumbing, HVAC, electrical, or a closely related service industry.

• 3+ years in a General Manager, Director of Operations, Regional Manager, or comparable senior operational leadership role.

• Demonstrated success leading multiple departments, managing operational performance, and driving profitable revenue growth.

• Strong financial acumen with hands-on experience managing P&L statements, budgets, labor costs, gross margins, and profitability.

• Proven ability to develop managers, establish accountability, and build high-performing teams.

• Strong understanding of residential service operations, including dispatch, field productivity, installation, sales, and customer care.

• Experience developing and implementing operational processes, performance metrics, and standardized procedures.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Ability to make sound business decisions and manage competing priorities in a fast-paced, growth-oriented environment.

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent relevant leadership experience.

Preferred Qualifications

• ServiceTitan experience strongly preferred, including reporting, dashboards, KPIs, and operational performance management.

• Experience overseeing multiple residential trades, ideally plumbing, HVAC, and electrical.

• Experience with Nexstar Network operating principles, training, or best practices.

• Proven track record of improving operational structure, profitability, employee performance, and customer satisfaction.

• Experience supporting business expansion, organizational growth, or operational transformation.

What We Offer

• Competitive base salary with additional earning potential through a Leadership Incentive Plan.

• Comprehensive benefits package, including medical, dental, vision, life insurance, short-term and long-term disability.

• 401(k) retirement plan.

• Weekly pay schedule.

• Paid time off, including vacation, sick time, and paid holidays.

• Ongoing leadership, technical, and professional development opportunities.

• Company-provided laptop, phone, and necessary equipment.

• Opportunity to work directly with ownership and play a significant role in shaping the company's future.

• A collaborative, team-oriented environment where leadership, accountability, and results are valued.

Join the Mighty Team!

At Mighty, we believe great companies are built by great people and strong leadership.

We are looking for a General Manager who is ready to take ownership, develop an exceptional team, strengthen our operations, and help drive our continued growth throughout the Denver Metro area.

If you are a hands-on leader who thrives on building teams, improving operations, and delivering results, we want to hear from you!

Great People. Strong Teams. A Mighty Future!

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