General Manager, Pet Resorts, National Veterinary Associates (NVA)
Are you a proven leader who knows how to drive revenue, develop high-performing teams, and deliver exceptional guest experiences?
We are looking for a General Manager to take full ownership of resort performance — from sales growth and EBITDA to team development, operational excellence, and community presence. This is not a desk role. This is a hands-on business leadership position.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We compete in an $8B+ and rapidly growing industry as pet parents continue to invest in premium care for their family members.
Our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Role: Business Leader & Culture Driver
As General Manager, you are the CEO of your resort.
You are responsible for:
- Achieving revenue and EBITDA goals
- Building and developing a strong leadership team
- Creating a sales-driven, service-focused culture
- Delivering operational excellence and pet safety
- Growing your presence in the local market
- You own the results — and the strategy to achieve them.
What You’ll Lead
Financial & Business Performance
- Full P&L accountability
- Data-driven action planning to achieve budget and growth targets
- Labor, expense, and productivity management
- KPI analysis (leads, conversion, occupancy, average ticket, retention)
- Execution of corporate and local marketing strategies
Sales & Market Leadership
- Build a proactive lead generation strategy
- Drive tours, memberships, and service utilization
- Develop community partnerships and referral sources
- Champion a resort-wide selling culture
- Analyze performance and adjust strategy to maximize growth
Team Development
- Hire, develop, and retain high-performing leaders and team members
- Coach your Resort Manager and Shift Leads to own their departments
- Create a culture of accountability, engagement, and recognition
- Deliver consistent performance management and feedback
- Maintain a strong staffing pipeline
Guest & Pet Experience
- Set and uphold the standard for client service and pet safety
- Personally step in to resolve high-level guest concerns
- Ensure the resort consistently delivers brand excellence
Operational Excellence
- Maintain facility, safety, and sanitation standards
- Ensure compliance with all company policies and procedures
- Lead by example as Manager on Duty each week
- Drive execution of audits, checklists, and action plans
What We’re Looking For
- We are seeking a leader who is:
- Financially and operationally driven
- A strong people developer and culture builder
- Comfortable holding a team accountable to high standards
- Sales-minded and growth-focused
- Data-driven and action-oriented
- Active and visible on the floor
Required Experience
- 3–5+ years of management with P&L responsibility
- Proven success in driving revenue and developing teams
- Experience in hospitality, retail, restaurant, veterinary, or multi-service environments preferred
You must be able to:
- Work a flexible schedule including weekends and holidays
- Be physically active in a fast-paced resort environment
- Transport a pet in case of emergency
Why You’ll Love Working Here
- Competitive salary: ($Salary Range)
- Medical, Dental, Vision
- 401(k) with employer match
- HSA & FSA options
- Short-term & long-term disability, Accident, hospital
- indemnity, and critical illness plans
- Career growth within a rapidly expanding company
- A workplace where pets are part of the family
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Work schedule
- Monday to Friday
- Weekend availability
- Holidays
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Paid training
- Employee discount