General Manager

Accountable for the successful overall operation of a particular store. The General Manager is responsible for effectively directing, leading, controlling and measuring the results of a particular store in accordance with company culture, established policies, procedures, expectations and applicable federal, state, and local laws.  This position requires a leader who will take ownership and personal responsibility for the growth and success of J.P. Operations, LLC, him/herself and the store’s team.

PAY

• Direct Deposit Weekly
• Monthly Bonuses
• Annual Bonus
• PTO

RESPONSIBILITIES

• Maintain inventory to manage food cost and provide customers with the quality products they want
• Establish, maintain and enforce consistently high performance standards and expectations
• Complete administrative duties including banking, daily and weekly paperwork, checklists, etc.
• Foster an environment where team members are valued and respected
• Recruit, select, train and supervise quality team members and recommend team members for management
• Responsible for correcting, disciplining and firing team members
• Project labor and sales costs
• Maximize profitability through management tools, policies and systems that enhance productivity and efficiency
• Develop a rapport with the store’s community and build sales through local marketing
• Implement action plans to achieve operational objectives and follow through to measure desired results
• Make daily decisions regarding time management
• Train, guide and lead other team members in company culture, procedures and expectations
• Responsible for positive store morale and team member retention
• Resolve customer issues in a timely fashion
• Must have a good energy and spirit of cooperation regarding company culture, values, policies and procedures
• Must understand the role each team member plays in building and maintaining customer loyalty
• Master and perform all store operations; answering the phone, preparing food, engaging with customers, etc.
• Maintain an excellent level of service that ensures treating customers with respect, dignity and courtesy
• Raise the bar or standard with each action, interaction and hiring decision
• Monitor timing of calls, production and delivery, with a drive to meet (and beat) customer promise times
• Maintain food safety by following company guidelines, federal, state and local law, and educating team members
• Maintain store presentation by meeting and/or exceeding company expectation and federal, state, and local law
• Understand the need to be detailed in personal appearance and hygiene

REQUIRED SKILLS AND EXPERIENCE

• Must have a high school diploma or GED and be at least 18 years of age
• Must have 1-5 years of management experience
• Ability to positively influence others and build relationships
• Ability to accomplish goals and tasks through delegation and priority management
• Ability to act decisively and take appropriate action
• Ability to adapt to and manage change
• Fundamental math and computer skills
• Fired up to handle day-to-day challenges in a fast paced work environment that may be stressful at times
• Willing to work 45-50 hours a week during days, evenings, weekends and varying shifts
• Access to reliable transportation/insurance
• Accessible during operating hours
• Ability to maintain a positive attitude under pressure, and always be honest and punctual
• Enjoys interacting with people
• Ability to relate to diverse backgrounds
• Good listening and communication skills – oral, written & body language
• May be required to lift up to 40 lbs.

The above statements are intended to describe the general type and level of work being performed by the Team Member functioning in this position. They are not intended as an exhaustive list of all responsibilities, duties and skills required for this job classification, nor are they intended to limit the Company’s right to modify the duties of the job.