General Manager

The General Manager is responsible for leading the FOH and BOH operations of the Cafe. The GM will spend significant time performing & assisting with managerial duties, as well as some back of house cooking functions. Key responsibilities include managing, training and disciplining cafe crew members along with interviewing, hiring, & scheduling for the cafe. The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members, property, and product quality. The GM must operate within brand standards.

REWARDS:

• Health Insurance including vision and life insurance available for full time employees. 
• Fun, fast paced, upbeat environment with no fryers!
• Generous employee discounts.

RESPONSIBILITES:

• Maintains & exceeds customer expectations to build brand loyalty.
• Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
• Communicates & stays updated on all marketing & promotional materials.
• Executes marketing & sales programs, following appropriate guidelines.
• Knowledgeable and proficient in each position within the cafe.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.

REQUIREMENTS:

• Minimum of 2 years of managerial experience.
• Experience recruiting, hiring, training & developing employees.
• Experience in providing excellent customer service.
• Flexible hours that can include evenings and weekends.
• Demonstrated ability to drive operational excellence in both front of the house & back of the house.
• Must have a proven track record of managing cost of goods & labor.
• Basic computer skills, including Microsoft Word, Excel and Outlook.
• Effective verbal & written communication skills. 
• Serv Safe Certified

Our Crew Members engage with each customer and make their day AMAZING. Our General Managers leads each store on our mission to help people eat better and live better. Interested in creating a lively, beachfront environment for all our guests? Join our team today! All our franchise locations are independently owned and manage their own hiring.
OUR CORE VALUES
Solid Relationships - People are at the heart of our company. Our relationships are founded on trust and respect for the unique talents of our teams, franchisees and vendor partners.
Creative Spirit - Creativity is present in all that we do. We break boundaries to create amazing new kinds of smoothies, food & customer experiences.
Play To Win - It takes hard work, a passion for winning and a competitive edge to deliver the Tropical Smoothie Cafe promise - and we have fun doing it!
Live Better - The healthier we are in how we work, live, eat and give back to our communities, the better, more fulfilling lives we'll all lead.

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