General Manager

About the Role:

The General Manager will lead and oversee all operational aspects of an accommodation and food services establishment, ensuring exceptional guest experiences and sustainable business growth. This role demands strategic leadership to drive sales, manage costs, and optimize profitability while maintaining high standards in hospitality and service delivery. The General Manager will be responsible for coordinating cross-functional teams, including food and beverage, corporate sales, and project management, to achieve organizational goals. They will also implement effective cost control measures and monitor financial performance through detailed P&L management. Ultimately, the General Manager will serve as the key decision-maker, fostering a positive work environment and aligning all activities with the company's vision and objectives.

Minimum Qualifications:

• Minimum of 2 years of experience in a managerial role within the accommodation and food services industry.
• Proven track record in people management and leading diverse teams.
• Strong experience in sales, cost control, and P&L management.
• Excellent communication and organizational skills.
• Certification in hospitality or food safety management.

Responsibilities:

• Lead and manage daily operations across all departments, ensuring seamless service and operational efficiency.
• Develop and execute sales strategies, including project and corporate sales initiatives, to maximize revenue growth.
• Oversee food and beverage operations, ensuring quality standards, cost control, and compliance with health and safety regulations.
• Manage budgets, control food costs, and analyze financial reports to maintain profitability and meet P&L targets.
• Recruit, train, and mentor staff to build a motivated and high-performing team focused on delivering excellent guest experiences.

Skills:

The General Manager will utilize people management skills daily to lead, motivate, and develop staff, ensuring a collaborative and productive work environment. Project sales and corporate sales expertise will be essential for identifying opportunities, negotiating contracts, and expanding the customer base. Cost control and food cost management skills will be applied to monitor expenses, optimize resource allocation, and maintain profitability. P&L management capabilities will enable the General Manager to analyze financial data, make informed decisions, and implement strategies that enhance overall business performance. Additionally, strong hospitality knowledge will guide the delivery of exceptional guest services, maintaining the establishment's reputation and competitive edge.

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