General Manager

Job Purpose:

The General Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the District Manager and the operations team. They facilitate and in a hands-on manner, direct and coordinate the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her District Manager. The GM conducts these duties and initiatives in a manner that's aligned and compliant with company policy and procedures and verifies his or her markets qualitative and financial P&L performance and scheduled profitability. The GM will drive all performance and efficiency standards within the market and assist the District Manager and his/her team in achieving the company's mission and operational goals.

The GM will also be directly accountable for the execution of local sales and promotional efforts, client engagement, personal relationships, and outstanding customer service and client loyalty performance standards. The GM will actively participate in promotional activities and client facing relationship building efforts that result in enhancements to revenue, quality, world-class Guest Service, and employee/customer relations.

Responsibilities and Associated Duties:

Under the direction of the District Manager, the General Manager will be responsible for managing the quality of work performance of the team while supporting global communications, operations standards and delivery of business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of performance standards, product specifications, accuracy, training and upholding the culinary expertise required in all kitchens. ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. The GM will support the District Manager, and Senior Director of Operations and Sales team to consistently communicate, report, collaborate and adhere to procedures to deliver exceptional guest experiences to every client within the Air Culinaire system.

Benefits Package:

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
• Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Generous Vacation Program for full time employees
• Employee Assistance Program (EAP)
• See our benefits here 2025 Benefits Guide
• Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide

Measures of Success:

• Sales & Service Goals- success will be measured using the "Local Sales Plan", which are established by the Sales team annually, just prior to the new Fiscal Year starting which include:
• Recruit new top performing team members as well as directing new Catering Revenue Streams and Aviation Catering Clients - New Sales & Service Opportunities directly or through Catering Specialists & Sales team.
• Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives
• Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings.
• Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics
• Entrepreneurial Spirit
• Teamwork & Team Building Commitment to consistently improve local operational performance & standards.

Knowledge, Experience and Skill Requirements:

• Responsible for supporting District Manager's operational directives kitchen accuracy, office administration, personnel, local clients, facility, capital assets, government compliance and corporate requirements.
• Supports quality and execution of catering operation, supervises and trains staff, oversees the quality and accuracy of preparation and service of food and concierge services.
• Bilingual English-Spanish- Ability to speak and understand the Spanish language is considered a strong advantage and can be a deciding factor in the hiring process.
• Manager is to be compliant with State labor law on the employee's right to take a meal break, and a rest break, where applicable. Required documentation is to be completed and maintained per labor law and/or company policy.
• Responsible for supporting District Manager in operational execution of all culinary events, including regional menu coordination, leads and creates plans for staff training, development, and approving payroll records.
• Supports District Manager, Payroll Department, HR, IT & Finance in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline and all related paperwork on time and accurately.
• Responsible for supporting District Manager in maximizing the kitchen's financial performance in accordance with all established quality performance standards, corporate guidelines, and budgets.
• Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations, HACCP/food safety & premium quality, customer communication, relations, satisfaction, and timely delivery.
• Assists DM in local sales promotions, client relationship visits, communicating and recording- reporting inventory, and all local purchasing and receiving policies and procedures.
• Manages cleaning and maintenance of all company assets and arranges for repairs, contracts, and other services.
• Supports District Manager in Investigating and resolving food and service-related complaints and Process Events
• Manages the HACCP, health and safety regulations standards required in their market.
• Assists District Manager in communicating, implementing, and enforcing corporate policies and procedures.
• Supports District Manager in Sales & Marketing initiatives as directed by the Company.
• Supports District Manager in communicating and maintaining client relationships with local client base.
• Directly manages and enforces Air Culinaire's Standard Operating Procedure (SOP) as the primary operations document during the course of business operations. The SOP contains specific procedures that provide consistent service levels for clients, as well as provides internal communication/reporting timelines and methods.
• Report timesheets, operations checklists, and operational performance reports for DM, for all personnel as needed for operations and payroll purposes.
• Supports District Manager requirement to submit company & personal expense reports through Coupa weekly per Air Culinaire personnel handbook.
• Manages and audits monthly vehicle maintenance log containing repair details and associated cost.

Final candidate for the position will be required the following:

• Pre- employment criminal background check
• Pre-employment Drug Test
• MVR (if applicable to the position)
• E-Verify
• We are a promote-from-within company, and top performers can achieve career goals quickly in this fast-paced growth organization!

Disclaimer:

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.