General Manager – Property Restoration Operations
Paul Davis Restoration | Greater Cincinnati & Dayton
Lead People. Drive Performance. Build for Growth.
Paul Davis Restoration is seeking an experienced, results-driven General Managerto lead our growing restoration company. This senior leadership position will oversee daily operations, develop department leaders, drive financial performance, and build the systems and culture necessary for significant growth.
We are looking for a business-minded leader who can balance operational execution, financial accountability, exceptional customer service, and long-term growth.
Key Responsibilities and Performance Expectations:
Business & Operational Leadership
- Oversee operational performance across all company divisions.
- Establish performance expectations and operational standards.
- Improve processes, productivity, and coordination across departments.
- Identify operational challenges and implement lasting solutions.
- Execute strategic initiatives and support company growth.
Financial Performance
- Drive revenue, gross margin, and profitability goals.
- Monitor divisional financial performance and project profitability.
- Establish accountability for job costing, budgets, and financial controls.
- Improve cycle time, work-in-progress, billing, collections, and job closing.
- Identify financial risks and opportunities for improvement.
- Assist with annual budgeting, forecasting, and resource allocation.
Team & Leadership Development
- Recruit, develop, and retain high-performing employees and leaders.
- Establish clear goals, scorecards, and accountability.
- Coach department leaders and develop future managers.
- Address performance issues promptly and professionally.
- Promote collaboration, ownership, and continuous improvement.
- Build a positive, results-oriented culture aligned with company values.
Customer, Client & Growth
- Champion extraordinary customer and client service.
- Ensure proactive communication and timely issue resolution.
- Strengthen relationships with key insurance and commercial partners.
- Help execute the company's long-term growth strategy.
Qualifications:
Required
- Proven senior leadership experience in restoration, construction, property services, or a project-based service business.
- Experience leading managers and multiple operational teams.
- Strong business and financial acumen, including budgeting, profitability, and job costing.
- Demonstrated ability to improve operations and drive measurable results.
- Strong leadership, decision-making, and accountability skills.
- Excellent communication, conflict-resolution, and organizational abilities.
- Ability to manage competing priorities in a fast-paced environment.
- Commitment to extraordinary customer and client service.
Preferred
- Property restoration or insurance restoration experience.
- Reconstruction and estimating management experience.
- Experience with Xactimate and restoration management software.
- IICRC certifications.
- Experience scaling a multi-division or multi-location business.
Why Join Paul Davis Restoration?
We help property owners recover from fires, floods, storms, and other disasters. Our purpose goes beyond restoring property—we restore confidence and peace of mind.
We are building an organization focused on exceptional service, strong leadership, financial discipline, and ambitious growth. This position offers the opportunity to help shape the future of our company and play a significant role in its success.
Paul Davis Restoration is an equal opportunity employer.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results