Job Summary:
The General Manager is responsible for implementing the business framework. A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers.They provide leadership direction and ensure smooth operation and financial return for their location.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Employer sponsored Medical insurance
- Dental and Vision insurance options
- Life insurance
- Employee Assistance Program (EAP)
- Scholarship opportunities
- Free college (online) through Point University
- Competitive pay
- Meal credit
COMPETENCIES
- Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growth
- High integrity
- Results oriented
- Servant leader
- Perpetuates, builds, protects, and sustains great culture
- Ability to overcome adversity
- Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)
RESPONSIBILITIES
Leadership
- Rally team around business framework
- Communicate with the Operator
- Plan and lead meetings and coachings
- Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
- Lead and oversee the coordination of all aspects of restaurant operations
- Ensure that the restaurant complies with all local, state, and federal regulations
- Be “ridiculously in charge” of the restaurant
- Be a Chief Reminding Officer
Talent
- Build leadership bench
- Coach and develop Managers and Assistant General Managers
- Complete weekly leadership schedule
Customer Experience
- Analyze monthly and quarterly Customer Experience Monitor reports
- Create memorable dining experiences by exceeding guest expectations
- Ensure the restaurant is a clean and safe environment
- Trust but verify Managers and AGMs are completing all systems and checklists provided to them
Sales & Brand Growth
- Approve monthly plans for sales and marketing initiatives
- Optimize all sales channels
- Execute monthly community outreach
- Implement Chick-fil-A Inc.’s seasonal marketing plans
Financial Stewardship
- Work alongside Human Resources to protect the business from any and all legal claims to our organization
- Investigate and prevent false alarm bills, as well as handle security issues with swift response
- Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
- Manage the budgeting, forecasting, and financial analyses of the restaurant by - Reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; Establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; Overseeing inventory management and month end processes
- Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
- Evaluate Labor Cost performance regularly, which includes - Overseeing the labor and schedule for the week (reviewing it before it gets posted); Tracking and monitoring labor productivity of each day-part daily; Looking at Time Punch Variance Report (Actual vs. Scheduled Hours); Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); Monitoring and minimizing overtime; Holding all leaders accountable to productive “out of operations hours”
- Ensure restaurant Facilities and Equipment Maintenance Program is being followed
- Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
- Review P&L and use drill down reports to make adjustments before P&L is finalized for the month
REQUIREMENTS
- Dependable and motivated with a strong work ethic
- Solid track record of success in previous roles including demonstrated career growth
- Discretion and confidentiality, non-disclosure agreement required
- Bachelor’s Degree preferred
- QSR experience preferred
- 4+ Years of leadership experience required
- Valid CA Driver’s License with a good driving record
- Fluent in English required
- Fluent in Spanish preferred
- Non-disclosure agreement required
AVAILABILITY/HOUR ALLOCATION
- Must have open availability
- Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement