General Manager

Key position accountabilities

• Overall responsibility for achieving excellence in the day-to-day operations
• Oversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary.
• Lead regular activities of the center including brand management, marketing, operations, customer service, sales, and administrative management.
• Build + manage external partnerships, including those with tenants, customers, the community, the government, and financial partners.
• Actively consider your consumer and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the market.
• Partner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.)
• Build and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guests.
• Experience working in a complex cross-functional environment involving management of a wide variety of stakeholders including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc.
• Manage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its management.
• Juggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective).
• Develop and participate in a proactive MOD plan for your center.

Requirements

Qualifications and competencies

• Experience-centric mindset
• Enthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic
• A people-person who enjoys developing people, growing relationships, and collaboration.
• Ability to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters.
• Strong organizational skills
• Salesmanship and passion
• Clear, concise communication skills
• Desire to work hard & with a strong sense of urgency.
• Can-do, optimistic attitude
• Orientation toward innovation and trying new things.
• Consistent focus on optimization and improvement (both self-improvement and the work)
• High ethical standards and integrity
• Proficiency in computer skills, including Microsoft Office, Word, Excel, and Outlook
• Experience leading a cross-functional team towards productive, shared outcomes
• Ability to handle multiple projects simultaneously.
• Comfort with ambiguity and adaptability to change.

Education and experience

• A college degree required with MBA or other advanced degree preferred.
• 10-15 years' experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry preferred.
• Experience working in a fast-paced, rapidly evolving workplace.
• Demonstrated success as a proven leader, passionate about hiring great people, leading great people, and developing great people.