General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, G2 Venture Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are seeking an experienced, motivated, and results-driven General Manager to lead the daily operations of our SpringHill Suites by Marriott. The ideal candidate is a hands-on hospitality professional with strong leadership skills, a commitment to exceptional guest service, and a proven ability to drive revenue, control expenses, and develop a high-performing team.

The General Manager is responsible for overseeing all aspects of hotel operations, including front office, housekeeping, guest satisfaction, sales and revenue performance, financial management, staffing, and brand compliance. This individual will ensure the property consistently delivers an outstanding guest experience while meeting or exceeding operational and financial goals.

Strong working knowledge of Agilysys property management systems is required. Candidates must be well versed in PMS operations, including front desk procedures, reservations, room inventory, guest billing, reporting, and daily financial reconciliation.

Key Responsibilities

Hotel Operations

• Oversee all daily hotel operations to ensure efficient performance and consistent service standards.

• Maintain compliance with Marriott brand standards, operating procedures, and applicable quality assurance requirements.

• Work closely with housekeeping and maintenance to maintain cleanliness, room readiness, safety, and overall property condition.

• Ensure accurate completion of daily reports, audits, and operational procedures.

Guest Experience and Service

• Promote a guest-first culture and ensure consistently high levels of guest satisfaction.

• Respond promptly and professionally to guest concerns, complaints, and service recovery situations.

• Monitor guest feedback, online reviews, and satisfaction scores, implementing improvements as needed.

• Ensure the hotel team delivers friendly, professional, and consistent service in accordance with brand expectations.

Leadership and Team Development

• Recruit, train, supervise, and develop hotel staff and department leaders.

• Establish clear performance expectations and hold team members accountable for results.

• Prepare staff schedules, manage labor costs, and maintain appropriate staffing levels.

• Foster a positive work environment focused on teamwork, communication, professionalism, and employee engagement.

• Conduct performance evaluations, provide coaching, and address performance issues when necessary.

Financial and Revenue Management

• Develop and manage operating budgets, forecasts, and departmental expenses.

• Monitor revenue, occupancy, average daily rate (ADR), revenue per available room (RevPAR), and overall profitability.

• Identify opportunities to increase revenue, improve market share, and control operating costs.

• Review daily revenue reports, payroll, invoices, purchasing, accounts payable, and financial performance.

• Collaborate with sales and revenue management teams to maximize room revenue and achieve budgeted goals.

Agilysys Property Management System (PMS)

• Demonstrate strong, hands-on proficiency with the Agilysys property management system used at the property.

Sales, Brand Standards, and Compliance

• Support sales initiatives, local business development, and strategies to grow occupancy and revenue.

• Build positive relationships with guests, corporate accounts, vendors, and community partners.

Required Qualifications

• Minimum of 3-5 years of hotel management experience, preferably in a General Manager or comparable leadership role.

• Previous experience with a Marriott-branded hotel strongly preferred.

• Demonstrated proficiency with Agilysys PMS is required.

• Strong understanding of hotel front office operations, reservations, room inventory, guest billing, night audit procedures, and financial reporting.

• Proven ability to manage budgets, control labor and operating expenses, and meet financial performance goals.

• Experience supervising, training, scheduling, and developing hotel employees.

• Strong knowledge of guest service standards, hotel quality assurance, and operational best practices.

• Excellent verbal and written communication, problem-solving, and organizational skills.

• Proficiency with Microsoft Office, email, spreadsheets, and standard hotel reporting tools.

• Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional on-call coverage as required by hotel operations.

Preferred Qualifications

• Previous General Manager experience at a select-service or extended-stay hotel.

• Experience operating a SpringHill Suites by Marriott or another Marriott-branded property.

• Familiarity with Marriott brand systems, standards, quality assurance programs, and guest satisfaction metrics.

• Experience with revenue management, forecasting, labor optimization, and hotel profit-and-loss statements.

• Knowledge of local market conditions, sales strategies, and competitive positioning.

• Experience implementing operational improvements and leading teams through changing business needs.

Essential Skills and Competencies

• Strong leadership and employee development skills.

• Hands-on operational management and attention to detail.

• Financial analysis and sound business judgment.

• Excellent guest relations and conflict resolution.

• Accountability, integrity, and professionalism.

• Ability to prioritize multiple responsibilities in a fast-paced environment.

Competitive salary based on experience and qualifications. Performance-based bonus opportunities. Paid time off and benefits, subject to company policy and eligibility. Opportunities for professional growth and advancement.

This company is an equal opportunity employer.

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