General Manager- Norwood

Reports to: Director of Operations/ Executive VP Operations

JOB SUMMARY:

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend.  The General Manager is responsible for the day-to-day management of the restaurant. Responsible for teaching, training, and leading Managers and Team Members. Must coach, counsel, and develop Managers and Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality. The GM is a champion of our 1-4-7 Mission and is expected to consistently model the behavior expected of a leader.

RESPONSIBILITIES AND DUTIES

• This position requires attendance as scheduled.
• Ensure each guest receives excellent service by leading and modeling our 1-4-7 Mission.
• Is a great Steward and Champion in assuring each Team Member is on-boarded. correctly through a proper orientation and receives thorough training within our 1-4-7 Mission.
• Recruit, train and develop staff.
• Demonstrates the ability to communicate through consistent daily interactions and weekly meetings with all Managers and Team Members.
• Responsible for final interview and approval of all hired Team Members.
• Responsible for final coaching sessions and terminations of staff.
• Administers and adheres to all company policies, procedures, all state and federal wage and hour regulations and restaurant filing responsibilities.
• Responsible for all FOH and HOH results, P&L execution/budgeting, food cost, LBW cost, labor scheduling, all controllable costs.
• Complete One on One quarterly reviews using SMART Goals review and development plans for Managers.
• Reinforce Team Members’ skills and Managers’ leadership behaviors.
• Identify strategies to retain and develop the best in Team Members and Managers.
• Control receiving and inventory levels.  Report any concerns to the DO.
• Create and delegate daily goals and tasks, while ensuring execution through consistent follow-up.
• Writes/manages Manager schedules and reviews/ approves Team Member schedules.
• Monitor sales performance to ensure proper scheduling and staffing while developing strategies to meet sales goals.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Control funds, bank deposits, media, and payroll.
• Ensure all equipment is in good repair.

Minimum Qualifications

• High School Diploma or High School equivalency required. Bachelor’s Degree preferred
• Requires 3+ years restaurant management experience

• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
• Must possess valid manager food safety certification or any other food/alcohol certification if required by state law.

• Good hearing for safety and accurate communication (with or without accommodation)
• Must be able to read, write and speak in English
• Must have reliable transportation to and from work
• Basic computer usage skills, proficient with Microsoft Office
• This position requires regular attendance
• The ability to work 55 hours per week is required
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Compliance with our dress and appearance policy including black slip resistant shoes

Physical Requirements

• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Requires ability to tolerate significant changes in temperature and frequent immersion of hands in water and cleaning or sanitizing solutions

SUPERVISORY RESPONSIBILITIES

The General Manager is responsible for the supervision and development of their Team Members and responsible for ensuring that each person is equally treated with dignity and respect. The General Manager reports directly to the Director of Operations and Executive VP of Operations.