We are seeking an experienced, passionate, and results-driven General Manager to lead our team at DQ Grill & Chill of Norwood. As the General Manager, you will have overall responsibility for the restaurant’s operational success, team leadership, financial performance, and guest satisfaction. You will create positive memories for all who touch DQ, set high standards of excellence, and foster a positive, supportive work environment where your team can thrive.
Key Responsibilities:
- Operations & Guest Experience: Manage day-to-day operations to ensure every guest receives exceptional service, quality food, and a clean, welcoming environment. Ensure all Dairy Queen PRIDE systems, recipes, and brand standards are consistently executed.
- Financial Performance: Take ownership of store profitability and P&L performance. Actively manage labor costs, food waste, and Cost of Goods Sold (COGS). Maintain accurate inventory and oversee cash management procedures.
- Team Leadership & Development: Recruit, hire, train, schedule, and mentor assistant managers, shift leaders, and crew members. Conduct ongoing performance reviews, set clear expectations, and build a high-performing, customer-focused team.
- Food Safety & Cleanliness: Enforce strict health, safety, and sanitation protocols. Ensure visible compliance with handwashing, temperature logging, product rotation, and equipment maintenance standards.
- Local Store Marketing: Partner with ownership to execute marketing initiatives, community outreach, and promotional events to drive guest traffic and sales growth.
- Communication: Serve as the primary operational liaison to store ownership and Dairy Queen corporate/field representatives.
Qualifications & Requirements:
- Experience: 3+ years of restaurant management experience required, with proven General Manager or senior operational leadership in a high-volume quick-service (QSR) restaurant preferred.
- Financial Acumen: Demonstrated track record of managing restaurant P&L, labor budgets, and COGS.
- Certifications: ServSafe Manager certification (or ability to obtain prior to start).
- Leadership Skills: Exceptional interpersonal, coaching, and team-building skills.
- Availability: Open flexibility to work days, evenings, weekends, and holidays as needed to support store operations.
- Physical Requirements: Ability to stand and walk for extended periods, lift up to 50 lbs, and work in varying kitchen and refrigeration temperatures.
Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant
Benefits
Bonus pay, Flexible schedule, Paid time off, Health insurance, 401(k)
Job Type
Full time
Schedule
Weekend availability, Holidays, Monday to Friday, Day shift, Night shift