General Manager

Holiday Inn Express Downtown Omaha – Old Market
2431 Farnam St. | Omaha, NE
Full-Time

Holiday Inn Express Downtown Omaha – Old Market is seeking an experienced, hands-on General Manager to lead hotel operations, develop a strong team, and deliver an excellent guest experience. The ideal candidate takes ownership, leads by example, and consistently delivers results in guest satisfaction, financial performance, and brand compliance.

Key Responsibilities

• Lead all hotel operations, including front desk, housekeeping, maintenance, and breakfast service.

• Recruit, train, coach, and hold department leaders and employees accountable for performance.

• Work a minimum of 16 hours per week in scheduled front desk shifts to participate directly in the guest experience, build guest relationships, and identify opportunities to improve service.

• Maintain a visible presence throughout the property and actively support teams during busy periods.

• Manage budgets, payroll, purchasing, inventory, and operating expenses to meet financial goals.

• Ensure schedules reflect business demand, maintain appropriate coverage, and prevent unapproved overtime.

• Take direct responsibility for hotel guest satisfaction scores and all applicable IHG performance metrics, including Guest Love, Enrollment Efficiency, Member Recognition, Reward Nights, and required training.

• Monitor performance regularly, communicate expectations to the team, and implement corrective action plans when results fall below company or brand standards.

• Maintain readiness for IHG Quality Audits and take responsibility for audit results, including timely correction of deficiencies. General Manager performance will be evaluated in part on hotel guest scores, achievement of IHG metrics, and IHG Quality Audit results.

• Address guest concerns promptly and correct recurring service issues.

• Conduct regular property inspections and ensure preventive maintenance is completed and documented.

• Oversee cleanliness, upkeep, and safety throughout guest rooms, public areas, and breakfast service areas.

• Partner with sales and revenue management to grow room revenue and group business.

• Ensure accurate and timely payroll submissions, employee records, financial reports, and operational documentation.

• Respond promptly to emergencies and escalate incidents according to company procedures.

• Report directly to the Corporate Director of Operations and follow through on company priorities.

Qualifications

• Previous hotel General Manager experience required.

• IHG or Holiday Inn Express experience strongly preferred.

• Demonstrated ability to improve guest satisfaction scores, achieve brand performance metrics, and maintain successful quality audit results.

• Demonstrated ability to manage labor, control expenses, and understand hotel financial statements.

• Strong leadership, communication, organization, and problem-solving skills.

• Working knowledge of hotel property management systems and revenue management practices.

• Ability to build a culture of accountability, teamwork, and consistent guest service.

• Availability to work evenings, weekends, and holidays and respond to operational emergencies as needed.

To Apply

Submit your resume for consideration. Please include your relevant hotel management experience and availability.

Equal Opportunity Employer.