General Manager

Job Title: General Manager

About the Company:

We are a hospitality management group operating a well-established 150-room all-suite and apartment-style hotel located in a major theme park area. The property is in active operation and benefits from strong leisure demand drivers. This role is critical to elevating service standards, strengthening Food & Beverage performance, and driving consistent operating discipline in a fast-paced, high-volume environment.

Job Summary:

We are seeking an experienced and commercially minded General Manager to lead all aspects of operations for this 200-room property. This is a hands-on leadership role with full P&L responsibility, requiring strong operational execution, a guest-first mindset, and the ability to build, lead, and motivate a high-performing team.

The General Manager will be accountable for stabilizing and improving service delivery, upgrading Food & Beverage operations, and driving stronger operating results while building a culture of service excellence and accountability.

Responsibilities:

Overall Operations Leadership

• Lead and oversee all daily hotel operations, including front desk, housekeeping, maintenance, security, and food and beverage
• Assess current operations and implement improvements to service quality, consistency, and efficiency
• Establish and enforce SOPs to raise standards across all departments
• Conduct regular property walks to maintain high standards of cleanliness, maintenance, and presentation
• Ensure compliance with all applicable laws, regulations, and licensing requirements

Food & Beverage Turnaround & Performance

• Lead the improvement of F&B operations
• Refresh service standards, operating procedures, menus, and pricing to improve guest satisfaction and profitability
• Strengthen inventory controls and vendor management to improve quality and cost discipline
• Ensure compliance with food safety standards and liquor licensing regulations
• Actively monitor F&B guest feedback and implement corrective actions

Guest Experience & Service Excellence

• Set the tone for a guest-centric culture and visibly lead service on-property
• Personally handle escalated guest issues and ensure timely, effective resolution
• Use guest feedback and reviews to drive targeted service improvement initiatives
• Implement training and coaching programs to raise service consistency and quality

Team Leadership & Performance Management

• Recruit, onboard, train, and lead on-property leadership and frontline teams
• Set clear expectations and hold leaders accountable for service and performance outcomes
• Conduct performance reviews and provide ongoing coaching and development
• Build a culture of ownership, accountability, and continuous improvement
• Optimize staffing models to balance service quality with labor efficiency

Financial & Commercial Performance

• Own the property P&L, including budgeting, forecasting, and expense control
• Identify and execute revenue opportunities through upselling, packaging, and operational improvements
• Monitor financial performance and take corrective action to improve margins
• Drive cost discipline while protecting service quality

Sales, Marketing & Local Partnerships

• Partner with sales and marketing to drive occupancy, F&B revenue, and overall profitability
• Strengthen local partnerships with attractions, tour operators, and businesses in the theme park ecosystem
• Support online reputation management and brand positioning

Reporting & Stakeholder Communication

• Provide regular performance updates to ownership and leadership on KPIs, risks, and improvement progress
• Maintain strong communication across departments to ensure aligned execution
• Act as the primary on-site leader and representative to ownership and partners

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• 10+ years of hotel operations experience, with at least 3 years in a General Manager, Assistant GM, or senior leadership role
• Proven experience improving service quality and turning around underperforming F&B operations
• Strong understanding of front office, housekeeping, maintenance, and F&B operations
• Strong financial acumen with experience owning budgets and forecasts
• Proven ability to lead, motivate, and hold teams accountable
• Excellent communication, interpersonal, and problem-solving skills
• Comfortable working flexible hours, including evenings, weekends, and holidays
• Experience operating in high-volume, leisure-driven or theme park-adjacent markets is a strong plus
• Turnaround or service transformation experience is a strong plus

To Apply:

Please submit your resume and cover letter. Shortlisted candidates will be contacted directly.

Equal Opportunity Employer:

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.