General Manager

11849 Sw Hwy

Palos Heights, Illinois

Position Summary

The General Manager is responsible for overseeing the daily operations of a Dunkin' Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.

Operations Management

• Oversee all daily restaurant operations, including opening and closing procedures
• Ensure consistent execution of Dunkin' brand standards and policies
• Monitor food quality, speed of service, and guest satisfaction
• Maintain cleanliness, sanitation, and safety standards throughout the restaurant
• Ensure compliance with health department regulations and company procedures

Team Leadership

• Recruit, hire, train, and develop crew members and shift leaders
• Create employee schedules based on business needs and labor goals
• Coach and motivate employees to achieve performance expectations
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive, team-oriented work culture

Financial Management

• Manage inventory, food costs, labor costs, and overall profitability
• Analyze sales reports and implement strategies to drive revenue growth
• Control waste and minimize operational costs
• Ensure accurate cash handling and deposit procedures

Customer Service

• Deliver exceptional guest experiences and resolve customer concerns promptly
• Build relationships with regular guests and maintain a welcoming environment
• Ensure team members provide friendly, fast, and accurate service

Administrative Duties

• Complete required paperwork, reports, and payroll tasks
• Monitor equipment maintenance and coordinate repairs as needed
• Ensure compliance with all employment laws and company policies

Benefits

• Salary starting at 40K+
• Bonus opportunities
• Paid training
• Health insurance options
• Career advancement opportunities

Looking for Managers in the Tyler, Kilgore, Southwest Troup, Arlington and Troup Areas.

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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Job Details

Job Category

Management

Position Type

Date Posted

10/21/26

Pay Range

Job ID

ab39d53e

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