General Manager, Parking Operations

Overview

Who we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Responsibilities

• Who you are

  Metropolis is seeking a General Manager, Parking Operations to direct our premier parking and mobility operations at a high-profile sports and entertainment venue. In this pivotal leadership role, you will oversee daily and event-day operations across extensive surface lots and garages for more than 200 events annually, including major professional sports, concerts, and premier live entertainment. Acting as the primary liaison between Metropolis and executive venue leadership, you will foster strong stakeholder partnerships, champion a guest-first mentality to ensure seamless ingress and egress, and optimize financial performance across complex operational budgets. Additionally, you will lead the parking operational design for a multi-billion dollar private development, deploy advanced mobility technology, and inspire a diverse team of parking professionals to deliver world-class service.

  What you’ll do

• Direct all event-day parking operations for professional sports games, major concerts, and family shows to ensure safe and efficient ingress and egress
• Develop and execute comprehensive traffic management, lot allocation, and VIP parking strategies tailored to varying event scales
• Oversee the deployment and maintenance of Metropolis parking technology, ensuring peak performance across access control, mobile payments, and license plate recognition systems
• Lead parking operational design and master planning for a multi-billion dollar private development, incorporating structured parking facilities and advanced traffic management strategies
• Maintain the physical condition and presentation of all parking facilities, coordinating routine maintenance, signage updates, and snow removal operations
• Serve as the primary operational liaison to venue leadership, coordinating strategies with event promoters, facility security, and local law enforcement
• Champion a guest-first culture that delivers a welcoming, frictionless parking experience across every guest touchpoint
• Manage the annual operating budget, daily financial reporting, revenue audit collections, and operational P&L statements to exceed profitability targets
• Implement cost-control measures by optimizing labor models and managing vendor contracts without compromising service quality
• Recruit, train, and mentor a diverse team of managers, supervisors, and front-line staff while managing event-based schedules and labor compliance
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Qualifications

What we’re looking for

 

• 7+ years of progressive leadership experience in parking operations, large-scale event logistics, venue management, or hospitality
• Proven track record of cultivating high-profile client relationships and B2B partnerships
• Extensive background managing operational P&L statements, complex operating budgets, and revenue control systems
• Deep technical proficiency with modern parking equipment, frictionless payment technologies, and mobility software platforms
• Demonstrated ability to make sound logistical decisions under pressure in fast-paced, live-event environments
• Ability to work non-traditional hours, including evenings, weekends, and holidays matching the live-event schedule
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes.

 

While not required, these are a plus

• Background in stadium, arena, or airport parking operations

Location

US-IL-CHICAGO