General Manager

JOB SUMMARY:

HC-Resource is looking for a General Manager to handle the day-to-day management of the restaurant. The GM is responsible for growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of accountability within their restaurant. Responsible for recruiting, hiring, training, coaching, and leading Managers and Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Own your four walls and your local community through growing sales, achieving EBITDA, meeting budget, and creating a culture of accountability.
• Responsible for all front of house (FOH) and heart of house (HOH) results including Ecosure.
• Ensure CHARM service model is fully integrated by FOH Team with every Guest.
• Communicate company initiatives and tactics to drive sales and profitability.
• Recruit, hire, train, develop, and communicate through consistent daily interactions and weekly meetings with all Managers and Team Members.
• Conduct regular one-on-ones and follow-up with Managers and Team Members.
• Reinforce Team Members' skills and Managers' leadership behaviors.
• Identify and implement strategies to retain the best Team Members.
• Control receiving and inventory levels and report all concerns to Area Coach (AC).
• Create and delegate daily goals and tasks and ensure completion through consistent follow-up.
• Monitor sales performance to ensure proper scheduling and staffing while developing strategies to meet sales goals.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. Control funds, bank deposits, and payroll.

REQUIREMENTS:

• Must be at least 21 years old.
• High School Diploma or High School equivalency required. Bachelor's Degree preferred.
• Prefer 3 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90-days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and teamwork within your team.

PHYSICAL REQUIREMENTS:

• Regular attendance and the ability to work up to 55 hours/week
• Ability to stand or walk for hours at a time.
• Ability to frequently hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, and stoop.
• Ability to frequently lift and carry items up to 50 lbs.
• Ability to tolerate significant changes in temperature.
• Ability to tolerate frequent immersion of hands in water and cleaning or sanitizing solutions.
• Good close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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