Position Overview:
We are seeking an experienced, hands-on General Manager to oversee the daily operations, financial performance, team development, and growth of the Connecticut franchise.
This individual will be responsible for building and leading a high-performing plumbing service operation while maintaining strong customer satisfaction, technician productivity, and profitability.
Key Responsibilities:
- Oversee daily operations, dispatch, field technicians, and customer service.
- Manage branch profitability, budgets, labor costs, revenue, and operational KPIs.
- Recruit, train, coach, and develop plumbing technicians and support staff.
- Drive revenue growth through technician performance, customer retention, and sales initiatives.
- Establish operational processes for scheduling, service delivery, inventory, and quality control.
- Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins.
- Ensure compliance with Connecticut plumbing licensing requirements, safety standards, and company policies.
- Work closely with ownership to execute growth strategies, expand service capacity, and add trucks as demand increases.
Ideal Candidate:
- 5+ years of plumbing, HVAC, or home services management experience.
- 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
- Experience managing service technicians and dispatch operations.
- Strong understanding of P&L management, sales performance, and operational efficiency.
- Experience with ServiceTitan or similar field service management software preferred.
- Entrepreneurial mindset with the ability to build and scale a service business
Recommended Base Salary: $90,000–$120,000 annually
Target Total Compensation: $110,000–$150,000+ with performance incentives