General Manager – The GOAT Plumbing Air & Electric LLC

Location: Tampa / Riverview, Florida

About The GOAT

The GOAT Plumbing Air & Electric LLC is a growing residential home services company proudly serving Southwest Florida and the Tampa Bay area. We are committed to delivering exceptional customer service, quality workmanship, and reliable plumbing, HVAC, and electrical solutions.

As we continue to expand, we are seeking an experienced, hands-on General Manager to lead our Tampa region, strengthen operations, develop our leadership team, and drive continued growth and profitability.

At The GOAT, our core values guide everything we do: Transparency, Heartfelt, Ethical, Genuine, Options, Appreciative, and Teamwork.

WE GOAT YOU!

Position Summary

The GOAT is seeking a dynamic, results-driven General Manager (GM) to provide overall leadership and operational oversight of our residential plumbing, HVAC, and electrical operations in the Tampa region.

This key leadership position is responsible for driving profitable growth, improving operational efficiency, strengthening departmental performance, and building a culture of accountability, teamwork, and exceptional customer service.

The General Manager will oversee daily business operations, including service, installation, sales, dispatch, customer care, staffing, financial performance, and employee development. This individual will work closely with ownership to establish business objectives, implement scalable processes, and ensure departments operate efficiently and profitably.

This is a full-time, on-site leadership position requiring in-office presence Monday through Friday, from 7:00 AM to 5:00 PM. Remote or hybrid work arrangements are not available for this role.

We are looking for a leader who knows how to run the business, not just manage the day-to-day.

The ideal candidate understands the residential home services industry, possesses strong financial and operational expertise, and has a proven ability to develop leaders, build high-performing teams, and deliver measurable results.

Experience with ServiceTitan, P&L management, and multi-trade residential service operations is highly preferred.

Key Responsibilities

Operational Leadership & Business Performance

• Provide overall leadership and direction for The GOAT's Tampa region, including plumbing, HVAC, and electrical operations.

• Oversee daily operations across service, installation, sales, dispatch, and customer care.

• Establish clear operational goals, performance expectations, and accountability standards.

• Identify operational gaps and implement processes that improve efficiency, consistency, and profitability.

• Develop scalable procedures and organizational structures to support continued growth.

• Promote collaboration, communication, and accountability across departments.

• Maintain high standards for safety, workmanship, professionalism, and customer satisfaction.

Financial Management & Profitability

• Take ownership of regional financial performance, including revenue, expenses, gross profit, operating margins, and profitability.

• Develop and manage departmental budgets, forecasts, and financial goals.

• Analyze P&L statements and financial metrics to identify opportunities for improvement.

• Monitor labor costs, technician productivity, average tickets, conversion rates, callbacks, and departmental profitability.

• Partner with department leaders to increase revenue while managing operating expenses.

• Provide ownership with regular financial reporting, operational updates, and recommendations.

Leadership, Staffing & Team Development

• Lead, mentor, and develop department managers to build a strong, accountable leadership team.

• Establish measurable KPIs and performance expectations.

• Conduct leadership meetings, performance reviews, and coaching sessions.

• Partner with Talent Acquisition and Human Resources on staffing needs, recruitment, employee development, and retention strategies.

• Foster a positive, performance-driven culture built on The GOAT's core values.

• Address performance challenges proactively and maintain accountability.

• Identify and develop future leaders within the organization.

Sales, Service & Customer Experience

• Drive revenue growth through effective service operations, sales strategies, and exceptional customer experiences.

• Oversee technician performance, installation productivity, and customer retention initiatives.

• Ensure departments consistently meet established sales and operational goals.

• Promote service agreements, maintenance memberships, and customer relationship opportunities.

• Monitor customer feedback, service quality, and callbacks.

• Implement strategies to improve conversion rates, average tickets, and customer satisfaction.

Systems, Technology & Process Improvement

• Utilize ServiceTitan and other business management systems to monitor performance and improve workflows.

• Ensure accurate reporting, data integrity, and consistent system utilization.

• Develop dashboards, scorecards, and reporting processes to measure operational and financial performance.

• Improve scheduling, dispatching, technician utilization, and customer communication.

• Implement standardized operating procedures that support efficiency, accountability, and scalability.

Strategic Planning & Business Growth

• Collaborate directly with ownership to establish short-term priorities and long-term growth strategies.

• Identify opportunities for market expansion, operational improvements, and increased profitability.

• Develop and execute action plans aligned with company objectives.

• Build relationships with vendors, business partners, and industry professionals.

• Ensure compliance with licensing requirements, safety standards, employment regulations, and company policies.

• Provide regular performance updates and strategic recommendations to ownership.

Qualifications

Required Qualifications

• 7+ years of progressive leadership experience within residential home services, plumbing, HVAC, electrical, or a closely related service industry.

• 3+ years in a General Manager, Director of Operations, Regional Manager, or comparable senior leadership role.

• Demonstrated success managing multiple departments and driving profitable revenue growth.

• Strong financial acumen with hands-on P&L, budgeting, labor cost, and profitability management experience.

• Proven ability to develop managers, establish accountability, and build high-performing teams.

• Strong understanding of residential service operations, including dispatch, field productivity, installation, sales, and customer care.

• Experience implementing operational processes, KPIs, and standardized procedures.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Ability to manage competing priorities in a fast-paced, growth-oriented environment.

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent relevant leadership experience.

Preferred Qualifications

• ServiceTitan experience strongly preferred, including reporting, dashboards, KPIs, and operational performance management.

• Experience overseeing multiple residential trades, ideally plumbing, HVAC, and electrical.

• Experience with Nexstar Network operating principles, training, or best practices.

• Proven track record of improving operational structure, profitability, employee performance, and customer satisfaction.

• Experience supporting business expansion, organizational growth, or operational transformation.

What We Offer

• Competitive base salary with additional earning potential through an Annual Variable Compensation Plan.

• Comprehensive benefits package, including medical, dental, vision, and life insurance, subject to plan eligibility.

• 401(k) retirement plan, subject to plan eligibility.

• Weekly pay schedule.

• Paid time off and company-observed holidays.

• Leadership and professional development opportunities.

• Company-provided laptop, phone, and necessary equipment.

• Opportunity to work directly with ownership and play a significant role in shaping the company's future.

• A collaborative, team-oriented environment where leadership, accountability, and results are valued.

Join The GOAT Team!

At The GOAT Plumbing Air & Electric LLC, we believe great companies are built by great people, strong leadership, and a commitment to doing what's right for our customers and employees.

We are looking for a General Manager who is ready to take ownership of our Tampa operations, develop an exceptional team, strengthen our processes, and help drive continued growth throughout the region.

If you are a hands-on leader who thrives on building teams, improving operations, and delivering results, we want to hear from you!

WE GOAT YOU!

Job Responsibilities Disclaimer: This job description is intended to provide a general overview of the position and is not an all-inclusive list of duties, responsibilities, or qualifications. Additional duties may be assigned based on business needs.

The GOAT Plumbing Air & Electric LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.

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