General Manager

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

About the Role:

One Hour Heating & Air Conditioning of Tri Valley is looking for a driven and experienced General Manager to lead our growing team in San Ramon, CA. This is an exciting opportunity to take the helm of a trusted HVAC brand, driving operational excellence and delivering the five-star service our customers count on. If you're a hands-on leader who thrives in a fast-paced, service-driven environment, we want to hear from you!

Responsibilities:

• Oversee day-to-day operations of the HVAC service business, ensuring efficiency and profitability
• Lead, coach, and develop field technicians, dispatchers, and office staff to meet performance goals
• Monitor KPIs including revenue, job completion rates, customer satisfaction scores, and technician productivity
• Manage scheduling, dispatching, and workflow to maximize service capacity and response times
• Drive sales growth through upselling, maintenance agreements, and new customer acquisition strategies
• Ensure compliance with safety standards, licensing requirements, and company policies
• Build and maintain strong customer relationships to support retention and referral growth
• Oversee budgeting, P&L management, and vendor/supplier relationships

Requirements:

• 3+ years of management experience in HVAC, home services, or a related trade industry
• Proven track record of leading teams and hitting revenue and operational targets
• Strong understanding of HVAC systems, service operations, and industry best practices
• Experience with service management software (e.g., ServiceTitan, FieldEdge) preferred
• Excellent communication, leadership, and conflict-resolution skills
• Ability to analyze financial reports and make data-driven business decisions
• Customer-first mindset with a commitment to delivering exceptional service experiences
• Valid driver's license and ability to work on-site in San Ramon, CA

About Us:

One Hour Heating & Air Conditioning of Tri Valley is part of one of the most recognized and respected HVAC franchises in the country, known for our "Always On Time… Or You Don't Pay a Dime!" guarantee. We've built a loyal customer base throughout the Tri Valley area by delivering reliable, high-quality heating and cooling solutions with a smile. Our team enjoys a supportive work culture, competitive compensation, and the backing of a nationally recognized brand.