General Manager

The Opportunity: General Manager | Multi-Site Operations

Location: Washington | Oregon

Company Overview

An established organization with a broad operational footprint is focused on strengthening business performance, improving efficiency, and supporting continued growth.

The company emphasizes accountability, teamwork, employee development, and continuous improvement while maintaining a strong commitment to customer satisfaction and operational excellence.

Position Overview

The General Manager will oversee business operations across an assigned geographic market, with responsibility for financial performance, operational execution, customer satisfaction, and team development.

This leader will work closely with regional management and functional teams to improve profitability, strengthen operations, and identify opportunities for business expansion. The ideal candidate brings strong P&L experience and a hands-on leadership approach, with the ability to drive operational improvements across multiple locations.

Key Responsibilities

• Own full P&L performance, including revenue, profitability, budgets, and operating expenses.
• Lead multi-site operations, including branch management, field service teams, dispatch, and logistics.
• Develop and execute strategies to drive revenue growth and improve margins.
• Establish performance expectations, monitor KPIs, and strengthen accountability across teams.
• Partner with sales leadership to support customer retention, new business development, and market expansion.
• Oversee equipment inventory, maintenance, servicing, and asset utilization.
• Recruit, coach, and develop operational leaders and frontline teams.
• Drive process improvements and implement operational best practices.
• Maintain a strong safety culture and ensure compliance with company policies and applicable regulations.

Qualifications

• Bachelor's degree or a comparable combination of education and experience.
• Minimum of 7 years of related professional experience.
• Strong customer service, sales, and operational management capabilities.
• Excellent teamwork, communication, organizational, and time management skills.
• Sound judgment and demonstrated problem-solving abilities.
• Experience with multi-stop routing systems and dispatch processes.
• Familiarity with Navision, Microsoft Office, and routing/logistics software.
• Understanding of financial statements and experience managing budgets.
• Knowledge of equipment inventory, including proper cleaning, repair, servicing, and maintenance procedures.
• Valid driver's license.

Work Environment & Travel

This position can be based in Washington or Oregon, with responsibility for multiple operating locations across the assigned territory.

Approximately 40% travel is expected throughout the region to support branch operations, engage with field teams, and drive operational performance.

Compensation

Base Salary: Mid 200K's OTE

Benefits: Medical, dental, and vision coverage; paid time off; 401(k) with employer matching; life and disability insurance; and additional employee benefits.