General Manager - Service

Established in 1987, Power Plumbing, a division of Andersen Commercial Plumbing, has been a trusted provider of professional plumbing services throughout the San Fernando Valley, Los Angeles, and surrounding communities for over 35 years.

Based in North Hollywood, Power Plumbing specializes in residential, commercial, multi-family, HOA, and property management plumbing services. Our experienced team provides plumbing repairs and installations, drain cleaning, sewer line services, water heater solutions, preventative maintenance, and emergency plumbing repairs.

The Opportunity

Power Plumbing is seeking an experienced, results-driven Plumbing General Manager – Service to oversee and lead our North Hollywood service operations.

This is an opportunity for an individual with a strong background in plumbing service management, business operations, financial performance, and team development.

The General Manager will be responsible for the overall success of the branch, including daily operations, revenue growth, profitability, technician productivity, dispatch efficiency, customer satisfaction, and employee development.

The ideal candidate is a hands-on leader who understands the plumbing service industry, knows how to build and motivate high-performing teams, and can balance operational efficiency with strategic business growth.

Key Responsibilities

Branch Leadership & Operations

• Oversee all aspects of daily plumbing service operations, ensuring efficiency, profitability, and exceptional customer service.

• Provide leadership and direction to service technicians, dispatch personnel, field supervisors, and other operational staff.

• Establish operational goals, performance expectations, and accountability standards across the branch.

• Work closely with dispatch to optimize scheduling, technician utilization, job assignments, and response times.

• Experience working with ServiceTitan or a similar field service management platform.

• Oversee fleet operations, equipment, inventory, and materials to ensure technicians have the resources needed to perform their jobs effectively.

Financial Management & Profitability

• Take ownership of branch financial performance, including revenue, profitability, expenses, and operational efficiency.

• Develop, manage, and monitor departmental budgets, financial goals, and performance objectives.

• Analyze key performance indicators (KPIs), including revenue production, gross profit margins, labor efficiency, average ticket, technician productivity, and customer satisfaction.

• Identify opportunities to increase revenue, improve margins, reduce unnecessary expenses, and maximize operational profitability.

• Review labor costs, material expenses, job costing, invoices, and service performance to ensure financial targets are achieved.

• Monitor estimates, proposals, and pricing practices to support competitive and profitable service delivery.

Business Development & Customer Relations

• Develop and execute strategies to grow service revenue, expand the customer base, and strengthen existing business relationships.

• Maintain and strengthen relationships with property management companies, HOAs, commercial customers, and residential clients.

• Identify opportunities to grow preventative maintenance programs, recurring service agreements, and additional service offerings.

• Support customer retention initiatives through consistent service quality, professionalism, and responsiveness.

• Assist with estimating, proposals, service agreements, and larger plumbing projects as needed.

Technical Oversight, Quality & Safety

• Provide operational and technical guidance on complex plumbing repairs, installations, and service-related challenges.

• Ensure all work complies with applicable plumbing codes, safety regulations, company policies, and industry standards.

• Oversee quality control procedures to maintain consistent workmanship and customer satisfaction.

• Reinforce workplace safety practices and ensure proper maintenance and use of company vehicles, tools, and equipment.

Qualifications & Experience

Required Qualifications

• Minimum of 5 years of plumbing service management experience, preferably overseeing residential, commercial, multi-family, or property management plumbing operations.

• Proven experience leading service technicians, dispatch personnel, and operational teams within a plumbing service business.

• Strong understanding of plumbing service operations, including diagnostics, repairs, installations, drain and sewer services, and preventative maintenance.

• Demonstrated ability to manage budgets, control operational expenses, improve profitability, and achieve revenue targets.

• Experience monitoring and managing operational KPIs, technician productivity, labor efficiency, and service department performance.

• Excellent customer service, communication, negotiation, and relationship-building abilities.

• Ability to work flexible hours, including evenings, weekends, or holidays when operational needs require.

Preferred Qualifications

• Previous experience as a Plumbing General Manager, Branch Manager, Operations Manager, or Senior Service Manager.

• Experience managing a plumbing service business with responsibility for profit and loss (P&L), budgeting, and revenue growth.

• Familiarity with ServiceTitan or similar field service management platforms.

• Experience serving HOA communities, property management companies, multi-family properties, and commercial customers.

• Proven success improving technician performance, customer retention, operational efficiency, and overall service profitability.

Compensation & Benefits

• Annual Salary: $130,000–$150,000, depending on experience and qualifications

• Company vehicle/mileage reimbursement and company cell phone

• Comprehensive medical, dental, and vision insurance

• Life insurance and long-term disability benefits

• 401(k) retirement plan

• Paid time off and paid holidays

Pre-Employment Requirements

Employment is contingent upon successful completion of applicable pre-employment screening, including:

• Background check

• Drug screening

• Motor Vehicle Record (MVR) review in accordance with company policy and applicable law

Join Our Team

If you're an experienced plumbing industry leader who understands how to manage people, drive profitability, improve operations, and build a successful service business, we want to hear from you.

Power Plumbing, a division of Andersen Commercial Plumbing, is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, age, genetic information, marital status, or any other characteristic protected by applicable law.