General Manager - Terminal Operations

Overview:

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

 

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

 

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement:

Onsite

Responsibilities:

 

Key Responsibilities

Operational Leadership

• Direct all aspects of terminal operations, including vessel loading and discharge, gate operations, yard management, equipment deployment, rail operations, and container logistics.
• Ensure efficient utilization of labor, equipment, and terminal infrastructure to maximize throughput and productivity.
• Establish and monitor operational performance metrics including berth productivity, crane productivity, truck turn times, gate velocity, dwell time, and vessel schedule adherence.
• Lead operational planning to support customer growth, peak season demand, and network expansion.

Safety & Regulatory Compliance

• Maintain a world-class safety culture with zero-injury objectives.
• Ensure compliance with OSHA, USCG, DHS, TWIC, EPA, FMC, and local port authority requirements.
• Lead emergency preparedness, business continuity, and incident response programs.
• Conduct regular safety reviews and drive corrective actions to eliminate workplace risks.

Labor Relations

• Build and maintain productive relationships with union leadership and represented employees.
• Partner with labor representatives to resolve operational issues, grievances, and workforce concerns.
• Ensure consistent administration of collective bargaining agreements.
• Support workforce planning, scheduling, training, and succession development.

Financial Management

• Develop and manage annual operating and capital budgets.
• Drive productivity improvements and cost optimization initiatives.
• Oversee terminal P&L performance and achieve revenue, margin, and expense targets.
• Evaluate and prioritize capital investment opportunities in equipment, technology, and terminal infrastructure.

Equipment & Maintenance Management

• Ensure reliability and availability of cranes, RTGs, top picks, forklifts, terminal tractors, and support equipment.
• Oversee preventive and predictive maintenance programs.
• Support long-term asset management and replacement strategies.

Customer & Commercial Support

• Maintain strong relationships with ocean carriers, trucking providers, beneficial cargo owners, rail partners, and port stakeholders.
• Support commercial teams in customer retention and business development initiatives.
• Lead service recovery efforts and ensure consistent execution of customer commitments.

People Leadership

• Lead and develop terminal management teams across operations, maintenance, engineering, safety, security, and administration.
• Create a high-performance culture focused on accountability, continuous improvement, and employee development.
• Identify and develop future leaders through coaching and succession planning.

Continuous Improvement & Technology

• Drive Lean, Six Sigma, and process improvement initiatives.
• Champion terminal operating systems (TOS), automation technologies, and digital transformation efforts.
• Utilize operational analytics to improve productivity, safety, and profitability.

 

Qualifications:

Education & Credentials:

• Bachelor’s degree in business, transportation or a related field; or a combination of post-high school and equal experience may be substituted for education.
• MBA preferred.

Experience:

10+ years business management experience in related maritime area. May require international business experience.

Technical Skills:

Proficient with Microsoft Office products, including Word, Outlook, PowerPoint and Excel.

Competencies:

Ability to communicate effectively verbally and in writing, including conveying technical information to technical and non-technical users. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop change or alternatives. Ability to prepare, monitor and administer budgets, as well as the ability to perform financial analysis. Ability to function effectively with, or as part of a team. Ability to indirectly mentor, coach, train and/or supervise employees. Ability to effectively manage projects that may vary in nature and scope. Ability to identify and/or document existing and new trend, as well as evaluate and predict their impact on the organization. Ability to provide subject matter expertise, counsel, and effectively influence others at various levels within the organization. Knowledge of and ability to conduct need, trend, feasibility and performance assessments. Knowledge of and ability to apply the concepts, principles and practices of change management.

What We Offer? 

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

 

Our Total Rewards include:

 

• Competitive pay with recognition programs 
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.