General Manager

As a General Manager:

To be successful in this role, you’ll need management skills and experience in both front and back of the house, as well as events and pickleball activities. The GM will direct and oversee operations in all departments, including Pickleball, Events, Catering, Kitchen, Service / Bar, Hospitality, Community. You will inspire, train, and oversee the departmental managers and develop their skills and accountability.

Responsibilities:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity,and Quality
• Demonstrates and supports a culture of diversity, equality and inclusion
• Coordinate daily Front of the House, Pickleball and Back of the House operations
• Supervise and evaluate department managers
• Hire and terminate teammates, with department managers
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Oversee staffing levels and Cost of Goods
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Compliance with all local, city, state and federal Alcohol laws and guidelines
• Manage and protect Chicken N Pickle’s brand and innovate ways to improve the brand
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand locally through community and restaurant events
• Recommend ways to reach a broader audience (e.g. social media, community relationships, Happy Hour etc)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Promote continuous skill development through online courses, coaching and training programs

Qualifications

• 5+ years of full-service, high volume General Manager experience
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Excellent organizational and leadership skills
• Knowledge of Food Safety, liquor requirements and quality standards
• Familiarity with restaurant management software, like HotSchedules, Point of Sale and accounting software.
• Strong leadership, motivational and people skills
• Financial management skills
• BS degree in Business Administration; hospitality management or culinary schooling is a plus.
• Perform in an active, fast paced, indoor and outdoor venue, during inclement weather, holidays, weekends and nights.

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K + Company matching program
• 20 days of PTO each year
• 4 Volunteer PTO days each year
• Employee Perks

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually loud.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.