Benefits:- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
Department: Operations
Reports To: Regional Director / Director of Operations
Location:
Tiburon, CA Pay Rate: $110k - $130k per year
Job SummaryThe General Manager (GM) is the senior on-site leader responsible for overseeing all daily operations of a The Bungalow Kitchen in Tiburon, CA. This role requires a hands-on, strategic, and people-focused leader capable of delivering a high-end fine dining guest experience while maintaining strong financial, operational, and cultural standards. The General Manager is accountable for driving revenue, managing costs, developing leaders, and ensuring a consistent, high-level guest experience that reflects the standards and identity of each Clive Collective brand.
Core Responsibilities:Leadership & Culture- Uphold and embody Clive Collective’s core mission, values, and service philosophy
- Lead, inspire, mentor and develop management and hourly teams
- Establish a positive, professional, and inclusive workplace culture built on mutual respect
- Drive clear, direct communication across all levels
- Setting clear expectations for all employees and ensuring accountability through consistent coaching and follow-through
Guest Experience & Service Standards- Ensure all guests receive exceptional hospitality and consistent service
- Oversee floor presence and table touches, especially during peak periods
- Drive menu and service knowledge among all FOH staff to enable genuine, educated guest interaction
- Resolve guest concerns with empathy, urgency and follow-through
- Maintain high presentation standards for food, beverages, and facility
- Identify opportunities to elevate the guest experience and improve service flow
Operations Management
- Oversee daily restaurant operations (FOH, BOH, and Bar)
- Ensure management adherence to and monitoring of all SOPs
- Maintain standards for cleanliness, organization, and sanitation
- Ensure compliance with health, safety, and liquor regulations
- Partner with Chef/Kitchen leadership to maintain strong BOH-FOH communication & cohesion
- Monitor and improve operational efficiency across departments
Financial Management
- Manage and control Labor, COGS, and controllable expenses to meet or exceed financial targets
- Review and analyze daily, weekly, and monthly financial report
- Create and manage schedules to align with business levels
- Monitor waste, over-portioning, and inefficiencies
- Identify and implement strategies to drive revenue and profitability
People Development & Staffing
- Recruit, interview, hire, and onboard management and line-level staff
- Ensure all new hires receive structured and consistent training
- Conduct regular performance evaluations
- Implement coaching and progressive discipline when necessary
- Actively coach and mentor Managers and Leads, preparing them for their next leadership role within the company.
Systems & Reporting- Ensure accurate use of company systems: Toast, Restaurant365, 7Shifts, Tripleseat/Tulen, and others
- Submit reports as required by Operations and Ownership
- Maintain accurate documentation of schedules, labor, incidents, maintenance, and inventory
- Follow Clive Collective procedures & guidelines for purchasing, invoicing, and approvals
Brand Representation- Serve as an ambassador of the Clive Collective brand in the community
- Support marketing initiatives, events, and partnerships
- Maintain professional relationships with vendors, hotel/residential partners, and local contacts
- Represent the brand with professionalism both on and off-site
Required Qualifications
- 3–5+ years of General Manager experience in full-service fine-dining restaurants
- Proven ability to manage and lead diverse teams
- Strong financial acumen and operational knowledge
- Experience with POS, scheduling, and reporting systems
- Excellent communication and leadership skills
- Ability to thrive in fast-paced, high-expectation environments
- Strong organizational and problem-solving abilities
This role demands commitment, integrity, and, above all, an undeniable passion for hospitality, food, beverage, and guest engagement. This passion is non-negotiable for success within Clive Collective's fine dining portfolio.