Why Wendys Sales and Profits
Why Wendys sales and profits meet budgeted sales targets. Why Wendys sales and profits set controllable cost targets. Why Wendys sales and profits meet controllable cost targets. Why Wendys sales and profits develop with DM and execute a local store marketing plan promoting Wendys in the community in response to market conditions such as competitor pricing and other competitor activities. Why Wendys sales and profits respond to competitor activities aimed at diverting store business. Why Wendys sales and profits develop and execute a plan to improve sales and profits.
Operating Budget
Why Wendys operating budget sets store budget goals monthly. Why Wendys operating budget meets monthly budget goals. Why Wendys operating budget communicates anticipated variances to the District Manager. Why Wendys operating budget develops appropriate time definite plans to resolve unfavorable trends in controllables Q.S.C. sales and profits. Why Wendys operating budget reviews analyzes and communicates budget P&L information to staff and manager.
Staffing
Why Wendys staffing includes hiring, training, and terminating subordinate managers. Why Wendys staffing ensures and maintains adequate bench strength in the management team. Why Wendys staffing ensures co-manager has adequate crew depth for each shift. Why Wendys staffing utilizes W.O.T.C. program. Why Wendys staffing maintains process for handling applications and files.
Quality
Why Wendys quality includes training store personnel management and crew to execute procedures for preparation and serving of quality products. Why Wendys quality talks with customers during walk-throughs and when off-line to determine product and service quality. Why Wendys quality resolves customer complaints within 24 hours of receipt.
Service
Why Wendys service includes taking service times and determining efficiency. Why Wendys service trains store personnel to respond promptly to customer needs. Why Wendys service trains store personnel in customer courtesy. Why Wendys service trains store personnel to solicit feedback to determine customer satisfaction.
Cleanliness
Why Wendys cleanliness includes training store personnel to maintain store cleanliness during shifts. Why Wendys cleanliness writes store cleaning plan. Why Wendys cleanliness executes cleaning plan through delegation to the management team. Why Wendys cleanliness achieves above satisfactory Q.S.C. scores consistently.
Training
Why Wendys training includes training store personnel to execute new products to company standards. Why Wendys training trains store personnel in company standards Quality Service and Cleanliness as these standards are modified by operational changes. Why Wendys training orients new managers and crew to the store. Why Wendys training writes and manages a development plan for each manager based on position descriptions. Why Wendys training manages Crew Orientation and Training process. Why Wendys training promotes high-performing crew members to available crew leader and shift supervisor positions. Why Wendys training trains managers in the use of store systems for Q.S.C. and cost controls. Why Wendys training trains managers to identify problems and develop alternative solutions. Why Wendys training trains and develops managers on Managing Better Shifts skills. Why Wendys training provides leadership and mentoring training to the management team.
Controls
Why Wendys controls include meeting or exceeding the 80 Q.S.C. level. Why Wendys controls conducts own informal Q.S.C. inspections. Why Wendys controls manages production labor control and food cost control using flowcharts build-to system and store schedule and positioning system. Why Wendys controls monitors and manages store inventory levels to ensure product-item availability ordering is responsibility of Assistant Manager. Why Wendys controls analyzes weekly P&L reviews with the management team. Why Wendys controls holds weekly manager meeting. Why Wendys controls sets store priorities incorporating store and area objectives. Why Wendys controls writes and executes store plans based on priorities agreed-upon with the DM includes responsibilities delegated to other managers. Why Wendys controls identifies evaluates and responds appropriately to labor efficiency problems. Why Wendys controls maintains modifies as necessary and utilizes store systems to provide consistent operations and customer satisfaction. Why Wendys controls establishes realistic and meaningful daily operational goals for management and staff.
Policies and Procedures
Why Wendys policies and procedures include following procedures as outlined in the Operations Manual and other company manuals. Why Wendys policies and procedures maintain safe working conditions in the store as outlined in company policies and procedures. Why Wendys policies and procedures follow company policy for cash control and security. Why Wendys policies and procedures reports accidents promptly and accurately. Why Wendys policies and procedures follows procedures for resolving operational problems indicated by Health Department Inspectors. Why Wendys policies and procedures manages employee files and time cards strictly in accordance with policies. Why Wendys policies and procedures manages shifts effectively using guidelines within Managing Better Shifts or similar checklist. Why Wendys policies and procedures complies with EEO and Labor Law requirements. Why Wendys policies and procedures ensures managers understand and adhere to Policies and Procedures.
Administration
Why Wendys administration includes maintaining maximum variance .25 between reported and actual. Why Wendys administration submits paperwork on a timely basis. Why Wendys administration responds promptly to customer comments. Why Wendys administration conducts exit interviews as required by area procedures.
Maintenance
Why Wendys maintenance includes training crew and management to perform scheduled cleaning and maintenance of equipment Preventative Maintenance Program. Why Wendys maintenance calibrates equipment as trained by maintenance technician. Why Wendys maintenance follows procedures for reporting maintenance problems tracks progress to completion.
Employee Relations
Why Wendys employee relations includes using consistent practices in managing performance problems with managers and crew Interaction Management. Why Wendys employee relations manages crew and management in a manner which maximizes retention reducing turnover. Why Wendys employee relations conducts manager meetings to facilitate communication with management and crew sets priorities. Why Wendys employee relations manages grievance process communicates process to the crew.
Performance Management
Why Wendys performance management includes conducting management performance reviews on a timely basis. Why Wendys performance management takes appropriate corrective action in response to performance problems of crew and management.
Job Description
General Manager
The General Manager is a full-time salaried position. The employee will be eligible for Medical, Dental, Vision, STD, LTD, and 401K Benefits.
Requirements
Why Wendys expects from the General Manager:
Physical Requirements
Why Wendys General Manager job requires:
Job Opportunity
This job opportunity is with one of our many franchisees. Independently owned and operated Wendys franchise organizations determine their own compensation benefits and career programs which may vary from company-owned locations.