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General Manager

Pizza Hut

Worcester, MA

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JOB DETAILS
SKILLS
Auto Insurance, Calendar Management, Career Development, Communication Skills, Corporate Communications, Customer Satisfaction, Customer Support/Service, Diversity, Driver's License, Entrepreneurship, Facilities Management, Fast Food, Field Marketing, Financial Management, Financial Operations, Food Delivery, Forecasting, Microsoft Office, Operational Audit, Operational Improvement, Organizational Skills, Partner Sales, Performance Management, Profit & Loss Management, Regulations, Restaurant, Revenue Growth, Safety/Work Safety, Team Lead/Manager, Training/Teaching, Vendor/Supplier Relations
LOCATION
Worcester, MA
POSTED
Today
Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary:

Reports to District Manager -

Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Alignswith Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Pay Rate(If Applicable):

Duties/Responsibilities
  • Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
  • Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
  • Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
  • Maintain Excellent Customer Service Standards
  • Enforce and Follow Pizza Hut Service Principals
  • (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
  • Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
  • Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
  • Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
  • Develop a Store Team that Has High Customer Satisfaction Results
  • Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
  • (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
  • Work with District Manager to Keep Facility Up to Standard and in Good Repair
  • Responsible for Restaurant P&L Management
  • Evaluate and Improve Operational and Financial Performance of Restaurant
  • Communicate Company Initiatives and Programs to Restaurant Teams
  • Own the Career Development and Performance Management Process for Restaurant Team (MSM)
  • Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
  • Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
  • Compliant with All Laws and Regulations
  • Ensures a Safe Work Environment is Provided in Restaurant
  • Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
  • Demonstrate Trade Area Knowledge
  • Manage and Maintain Positive Vendor Relationships
  • Brand Steward for Pizza Hut Brand
  • Maintain Restaurant Calendar
  • Manages and adheres to Tasty Hut, LLC Handbook and Policies
  • Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
  • Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
  • Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
  • Other Duties as Assigned
Training/Requirements.
  • Be A Customer Maniac! - All Roles
  • Serv Safe Certified
  • Lead On! Shift Leader
  • MSM Course 10
  • Proficient at Microsoft Office
  • Lead On! General Manager and Computer basics
  • Reliable Transportation
  • Communicate, Give Feedback
  • Valid Driver's License and Car Insurance Required
  • Adhere to GM Schedule Requirements (Peak Hours)
  • Motor Vehicle Record Check


At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.

About the Company

P

Pizza Hut

As a global leader in the restaurant industry, Pizza Hut makes hungry customers happy while cultivating a fun, supportive culture among team members. When you join the team, we invest our resources in your personal success, and with a wide range of opportunities for growth and locations all over the country, the possibilities are only as limited as your drive. Here you can become your best, make friends, and have fun. Take your next step and live Life Unboxed!

Pizza Hut and our franchise partners’ values challenge and inspire us to elevate the Pizza Hut brand and culture while championing the customer experience. In everything we do, in everything we are, we will always feed more possibilities and help you become your best, make friends, and have fun.

The Pizza Hut brand has a long history of firsts – the first national chain to offer online delivery ordering, the first pizza delivery to outer space, a world-record setting delivery to the summit of Mt. Kilimanjaro – and we’re not slowing down any time soon. Pizza Hut is always looking for ways to innovate processes and deliver an even more exceptional service and product.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
EMPLOYEE BENEFITS
Life Insurance, 401K, Childcare
FOUNDED
1958
WEBSITE
https://jobs.pizzahut.com/

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