General Service Associate

Reporting to the Cashier Department Head (or his/her delegates), the General Assistant is responsible to provide good service to our customers by building rapport, fulfilling their requests and providing fast and accurate checkout and packing service.

Reporting to the Cashier Department Head (or his/her delegates), the General Assistant is responsible to provide good service to our customers by building rapport, fulfilling their requests and providing fast and accurate checkout and packing service.

You Will:

• Greet customers by providing good customer service with smile, friendly enthusiasm
• Maintain shopping baskets and trolleys cleanliness and ensure they are placed in the proper locations
• Put returning merchandise back to sale area properly ; timely processing of fresh and frozen goods; prevent and minimize shortage
• Provide customer with proper packing services (light items on top of heavy items, separation of hot and cold, raw and cooked classification) if necessary
• Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards), if necessary
• Monitor checkout stations to ensure that they are well-kept and are working appropriately; maintain checkout area cleanliness
• Keep self-updated with products location in store and all in store promotion activities, so assist other departments to provide correct responses to customers

You Should Have/Be:

• Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
• Be prepared to stand for a long time and able to use work related tools in a safe manner
• Knowledge of basic work safety, Canadian currencies and essential mathematics
• Relevant experience in handling cash is preferred
• Able to communicate in English and Chinese (Cantonese &/or Mandarin) an asset

Benefits

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In-store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions may apply to some of these perks.